Summary
Overview
Work History
Education
Skills
Timeline
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Yawa Tamatekou

Chicago

Summary

As a dedicated and compassionate individual seeking a position as a Certified Nursing Assistant, I bring a strong foundation in customer service, with ten years of experience in delivering exceptional support and care to a diverse clientele. My background has equipped me with excellent communication skills, empathy, and the ability to work effectively in fast-paced environments. I am eager to leverage my interpersonal skills and commitment to helping others in a healthcare setting, where I can contribute positively to patient care and support.

Overview

10
10
years of professional experience

Work History

Teller/Bank Teller

PNC Bank
Chicago
07.2024 - Current
  • Provided exceptional customer service while accurately processing routine transactions.
  • Explained the features of various banking products available to customers.
  • Maintained confidentiality of all customer records and information according to company policies.

Customer Service Team Leader

Wholefoods
Chicago
06.2015 - 07.2024
  • Ensured compliance with applicable laws and regulations, such as OSHA and HIPAA.
  • Collaborated with cross-functional teams such as sales, marketing, technical support.
  • Recruiting and hiring prospective candidates.
  • Assessed staffing needs based on call volume or other factors impacting workloads.
  • Drafted reports summarizing weekly performance metrics of the team members.
  • Scheduled, assigned, and monitored daily work activities of customer service team members.
  • Held monthly meetings with associates to provide constructive feedback on performance.
  • Created strategies for improving customer service operations.
  • Trained new customer service personnel in product knowledge, sales techniques, and customer service protocols.
  • Resolved customer service inquiries in a timely manner while providing excellent customer service.

Education

Accounting Fundamentals Specialist Certificate

Louisiana State University
Baton Rouge, LA
08-2024

Bachelor of Arts - Biology

Roosevelt University
Chicago, IL
12-2018

Bachelor of Science - Nursing Practice

Chamberlain College of Nursing
Chicago, IL

Skills

  • Attention to detail
  • Conflict resolution
  • CPR certification
  • Data entry
  • Patient
  • Strong communicator

Timeline

Teller/Bank Teller

PNC Bank
07.2024 - Current

Customer Service Team Leader

Wholefoods
06.2015 - 07.2024

Accounting Fundamentals Specialist Certificate

Louisiana State University

Bachelor of Arts - Biology

Roosevelt University

Bachelor of Science - Nursing Practice

Chamberlain College of Nursing

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Yawa Tamatekou