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Experienced Manager at KPMG Global Services Private Limited in Bangalore, over all experience of 14 years in Service and Experience" industry since January 2012, with a proven track record in leading and guiding service desk teams to enhance operational efficiency. Expert in incident management, service desk operations, and customer service excellence. Adept at strategic planning, process improvement, and data analysis to drive performance metrics and customer satisfaction. Strong technical expertise in ITSM tools, MS Excel, and CRM software proficiency. Demonstrates exceptional leadership, communication, and problem-solving skills while managing multiple priorities and projects simultaneously. Committed to continuous learning and development with a focus on innovation management and organisational change. Confident leader with strong interpersonal and communication skills, proficient in fostering teamwork and collaboration. Highly adaptable with knack for problem-solving and decision-making. Proven track record in driving projects to successful completion through strategic planning and resource management. Innovative Manager with strong track record in driving business growth and enhancing operational efficiency. Demonstrates strategic thinking and exceptional leadership to inspire teams and achieve organisational goals. Leverages excellent communication skills to build strong relationships with stakeholders and foster collaborative work environment. Delivers transformative results through commitment to continuous improvement and proactive approach.

Dynamic manager with a proven track record at the restaurants, enhancing customer satisfaction through effective conflict resolution and strategic planning. Skilled in staff training and development, I foster high-performing teams while optimizing operations. Committed to achieving goals, I leverage strong communication and problem-solving abilities to drive business success. I do my job with a smile and I hope to bring a smile to everyone I talk to in my day.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player , with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with customers to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Dynamic hospitality professional with a proven track record at Nightfall Smoke and Vape, excelling in customer service and team leadership. Skilled in cash register operation and inventory management, I foster positive relationships and enhance operational efficiency, driving sales growth and ensuring exceptional guest experiences.

Yatxiry Hernandez-Sanchez

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Associate of Arts

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Manager

Crew Member

Rock Valley College

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