Yasmin Herrera
Montgomery
Summary
Motivated and compassionate college student with a 3.9 GPA and a strong commitment to service and care for others. Proven experience in fast-paced customer service and healthcare-related environments, with exceptional communication and multitasking abilities. Adept at creating supportive experiences for diverse populations, including the elderly. CPR/First Aid eligible, with a food handling certification and a passion for helping others reach their health and recovery goals.
Overview
4
4
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
Waitress
Eggsquisite Cafe
06.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
The Arbor Company
02.2023 - Current
- served food and beverages to seniors and guests while creating pleasant dining experiences.
- greet seniors as they enter the dining room and take their menu orders.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Cashier
The Home Depot
03.2022 - 05.2022
- Provided customers with fast, friendly, and accurate service. Processed check-outs and monitored/maintained the Self-checkout area.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Journeys Sales Associate
Journeys
10.2021 - 01.2022
- Greeted customers in a friendly manner
- Handled returns and exchanges
- Restocked merchandise
- Organized new merchandise
- Responsible for general cleaning
- Helped ensure customer satisfaction
- Maximized sales transactions
- Processed customer transactions
- Responsible for resolving all customer complaints
- Communicated with customers over the phone
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Bus Boy/Food Runner
La Cabana Mexican Restaurant
04.2021 - 07.2021
- Supported team with high-efficiency table turnover
- Strengthened multitasking and time management abilities
Education
Associate of Arts - Criminal Justice
Waubonsee Community College
Sugar Grove, IL 08.2023 - 08.2025
High School Diploma -
East Aurora High School
Aurora, IL06-2023
Bachelor of Arts - Criminal Justice
Aurora University
Aurora, IL 08.2025 - Current
Skills
- Restaurant experience
- Spanish
- Senior care
- Food safety
- Food Service
- Bilingual
- Food industry
- Bussing
- POS
- Customer service
- Food handling
- Kitchen Experience
- Cleaning
- Serving
- Communication skills
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Hospitality and accommodation
- Calm under pressure
- Problem resolution
- Community service
Certification
- Food Handler Certification
Languages
Spanish - Fluent
English - Fluent
Timeline
Bachelor of Arts - Criminal Justice
Aurora University
08.2025 - Current
Waitress
Eggsquisite Cafe
06.2024 - Current
Associate of Arts - Criminal Justice
Waubonsee Community College
08.2023 - 08.2025
Server
The Arbor Company
02.2023 - Current
Cashier
The Home Depot
03.2022 - 05.2022
Journeys Sales Associate
Journeys
10.2021 - 01.2022
Bus Boy/Food Runner
La Cabana Mexican Restaurant
04.2021 - 07.2021
High School Diploma -
East Aurora High School