Yasmin Herrera
Montgomery
Summary
Criminal Justice major at Aurora University with hands-on experience in customer service, elder care, and volunteer work. Known for professionalism, empathy, and strong communication skills developed through roles in hospitality and retail. Actively building courtroom confidence through mock trial participation and refining investigative writing for legal contexts. Passionate about justice reform and ethical advocacy, with a long-term goal of becoming a criminal defense attorney. Committed to learning, growing, and serving others with integrity and care.
Overview
4
4
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
Waitress
Eggsquisite Cafe
06.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
The Arbor Company
02.2023 - Current
- served food and beverages to seniors and guests while creating pleasant dining experiences.
- greet seniors as they enter the dining room and take their menu orders.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Cashier
The Home Depot
03.2022 - 05.2022
- Provided customers with fast, friendly, and accurate service. Processed check-outs and monitored/maintained the Self-checkout area.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Journeys Sales Associate
Journeys
10.2021 - 01.2022
- Greeted customers in a friendly manner
- Handled returns and exchanges
- Restocked merchandise
- Organized new merchandise
- Responsible for general cleaning
- Helped ensure customer satisfaction
- Maximized sales transactions
- Processed customer transactions
- Responsible for resolving all customer complaints
- Communicated with customers over the phone
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Bus Boy/Food Runner
La Cabana Mexican Restaurant
04.2021 - 07.2021
- Supported team with high-efficiency table turnover
- Strengthened multitasking and time management abilities
Education
Associate of Arts - Criminal Justice
Waubonsee Community College
Sugar Grove, IL 08.2023 - 08.2025
High School Diploma -
East Aurora High School
Aurora, IL06-2023
Bachelor of Arts - Criminal Justice
Aurora University
Aurora, IL 08.2025 - Current
Skills
- Restaurant experience
- Spanish
- Senior care
- Food safety
- Food Service
- Bilingual
- Food industry
- Bussing
- POS
- Customer service
- Food handling
- Kitchen Experience
- Cleaning
- Serving
- Communication skills
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Hospitality and accommodation
- Calm under pressure
- Problem resolution
- Community service
Certification
- Food Handler Certification
Languages
Spanish - Fluent
English - Fluent
Timeline
Bachelor of Arts - Criminal Justice
Aurora University
08.2025 - Current
Waitress
Eggsquisite Cafe
06.2024 - Current
Associate of Arts - Criminal Justice
Waubonsee Community College
08.2023 - 08.2025
Server
The Arbor Company
02.2023 - Current
Cashier
The Home Depot
03.2022 - 05.2022
Journeys Sales Associate
Journeys
10.2021 - 01.2022
Bus Boy/Food Runner
La Cabana Mexican Restaurant
04.2021 - 07.2021
High School Diploma -
East Aurora High School