ROBERTO DELGADO JR.
Chicago
Summary
Developed skills in customer service and technical support within fast-paced automotive environment. Skilled in diagnosing issues, providing accurate information, and ensuring customer satisfaction. Seeking to transition into new field where these transferable skills can drive success and foster growth.
Overview
12
12
years of professional experience
Work History
Service Advisor
Wheels Of Chicago
09.2024 - Current
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with parts vendors to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Ordering and receiving car parts when necessary.
Auction buyer
Car Credit Center
06.2023 - 02.2024
- Managed transport to the dealership
- Verify that the condition of the vehicles purchased matches the condition reports
- Buys and sells dealer trade inventory
- Keep a pulse on the market to make sure that the right vehicles were purchased at the right price
- Purchased used car inventory at physical and online auctions
Auction buyer/Inventory Manager
Chicago Car Center/ UrBoss
06.2017 - 01.2023
- Handles vehicle inventory for four dealers, service center and storage lots
- Completes estimates for insurance claims
- Buys and sells dealer inventory
- Ensures that all vehicles on the lots have no issues and are in perfect selling condition
- Works with vendors to insure vehicles are done in timely manner
Delivery Technician
Wound Care Solutions
11.2016 - 06.2017
- Load Medical Equipment on truck at start of route
- Delivery and repair of Medical Equipment to the patient's home
- Provide in-home consultation to the patient on equipment
- Complete paperwork to satisfy Medicare and HIPAA requirements
- Maintain inventory of equipment at end of route
Car Salesman
Windy City Motors
12.2015 - 04.2016
- Greeted and actively listened to customers to uncover purchasing needs and provide recommendation based on automotive requirements
- Used consultative sales process to match customers with vehicles suiting their need
- Demonstrated vehicle functionality and explained options, accompanied prospective customers on test drive, and explained costs associated with purchase
- Researched new automotive on associated dealer services and products such as extended warranties
Stocker/Shipper
New Era Optical
06.2013 - 11.2015
- Carefully selected contact lenses for patient orders
- Stocked shelves, racks, cases, bins and tables with new or transferred merchandise
- Ensured clarity and visibility of shipping labels
- Prepared merchandise for shipment
- Slight experience on sit down forklift
Education
Associate in Arts -
Wilbur Wright College
Chicago, IL12.2015
Graduate -
Pritzker College Prep
Chicago, IL06.2015
Skills
- Time Management
- Detail-oriented
- Excellent presentation and closing skills
- Inventory Management
- Outstanding ability to overcome problems and meet set goals
- High customer relationship skills
- Excellent communication
Timeline
Service Advisor
Wheels Of Chicago
09.2024 - Current
Auction buyer
Car Credit Center
06.2023 - 02.2024
Auction buyer/Inventory Manager
Chicago Car Center/ UrBoss
06.2017 - 01.2023
Delivery Technician
Wound Care Solutions
11.2016 - 06.2017
Car Salesman
Windy City Motors
12.2015 - 04.2016
Stocker/Shipper
New Era Optical
06.2013 - 11.2015
Graduate -
Pritzker College Prep
Associate in Arts -
Wilbur Wright College
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