Yao Kouame
DeKalb
Summary
Dynamic and reliable professional with extensive experience at Bittersweet Pastry and Mariano's Fresh Market. Proven ability in safe food handling and exceptional customer service, consistently enhancing guest satisfaction. Adaptable team player, skilled in effective communication and maintaining a clean, organized work environment, contributing to seamless operations during peak hours.
Overview
9
9
years of professional experience
Work History
Back of House Team Member
Bittersweet Pastry
02.2022 - 06.2024
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.
- Managed time effectively to complete both individual tasks and collaborative projects within tight deadlines without compromising attention to detail or quality of output.
- Unloaded, stocked and rotated food items according to expiration dates.
Front of House Employee
Bittersweet Pastry
01.2018 - 06.2024
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
Salad Bar Clerk/Lead Juicer
Mariano's Fresh Market
04.2015 - 09.2017
- Prepared salad bar buffet items and filled containers with assortment of vegetables, fruits, condiments and garnishes.
- Replenished buffet food when quantities became low.
- Complied with safety standards while handling food and buffet equipment.
- Collaborated with team members to efficiently restock the salad bar during peak hours, ensuring a positive customer experience.
- Assisted customers with special requests or dietary needs, customizing their salads as needed for maximum satisfaction.
Education
Associate of Science - Environmental Science
Truman College
Chicago, ILSkills
- Cleaning procedures
- Vegetable and fruit preparation
- Coffee and tea preparation
- Cross-training
- Reliable and punctual
- Flexible and adaptable
- Customer service
- Effective communication
- Safe food handling
Timeline
Back of House Team Member
Bittersweet Pastry
02.2022 - 06.2024
Front of House Employee
Bittersweet Pastry
01.2018 - 06.2024
Salad Bar Clerk/Lead Juicer
Mariano's Fresh Market
04.2015 - 09.2017
Associate of Science - Environmental Science
Truman College
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