Yaneth Valle-Roman
Bridgeview ,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Security Officer
Allied Universal Security Services
01.2024 - Current
- Reported suspicious activities and persons to law enforcement.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Conducted regular patrols of key areas to spot and control security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Responded quickly to incidents and assessed active situations for security concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Interacted assertively but non-confrontationally with personnel and general public.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Security Dispatcher
G4S Security(Mount Sinai Hospital)
10.2011 - 08.2016
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Assisted callers in emergency situations with appropriate information and support.
- Prepared detailed incident reports to facilitate appropriate follow-up.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Patrolled assigned areas to provide guest assistance while remaining alert for suspicious circumstances or individuals.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Responded to 300 calls per day to execute service or requests for emergency and routine assistance.
- Received emergency and non-emergency calls to dispatch security service and medical assistance.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
Security Supervisor
PerMar Security (Mount Sinai Hospital)
08.2007 - 10.2011
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Collaborated with senior management to develop and implement strategies to mitigate security risks.
- Conducted regular patrols of facility to detect and deter security threats.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Coordinated with IT personnel regarding security of digital assets and information systems.
- Implemented comprehensive security plans to provide highest levels of protection for facilities.
- Determined security budgets and identified opportunities to optimize resource utilization.
- Kept team compliant with security protocols and appearance standards.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Developed and maintained emergency response plans to promote fast and effective action during crises.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Conducted background checks of employees and visitors to verify clean character records and establish security compliance.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Established and maintained close working relationships with local law enforcement officers.
- Supervised team of 140 security personnel during shift.
- Responded swiftly to security incidents and effectively resolved security issues.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Recorded incident reports with detailed accounts of occurrences.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
Youth Ambassador
Mount Sinai Hospital
07.2004 - 08.2007
- Pursued
- Maintained detailed records of patient progress, documentation of services and case notes.
- Organized clinical documentation, treatment plans, and referrals.
- Participated in clinical supervision to maintain professional development.
- Explained medical care options to help families make informed healthcare decisions.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Preserved and prepared reports and treatment records.
- Prepared all required treatment records and reports.
- Managed caseload to satisfy multiple patients with diverse needs.
Education
Some College (No Degree) - Medical Assistant
Everest College - Chicago
Chicago, ILDiploma - Nursing
Benito Juárez High School
06.2007
Skills
- Safety and Security
- Criminal Investigations
- Operations Security
- Emergency Situations
- Service Quality
- Dispatch First Responders
- Unit Dispatch
- Incident Reports
- Interior Patrol
- Effective Customer Service
- Customer Service Process Improvement
- Staff Discipline
- Supervising Employees
- Shift Coverage
- Scheduling and Coordinating
- Job Assignments
- Workflow Monitoring
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Security Officer
Allied Universal Security Services
01.2024 - Current
Security Dispatcher
G4S Security(Mount Sinai Hospital)
10.2011 - 08.2016
Security Supervisor
PerMar Security (Mount Sinai Hospital)
08.2007 - 10.2011
Youth Ambassador
Mount Sinai Hospital
07.2004 - 08.2007
Diploma - Nursing
Benito Juárez High School
Some College (No Degree) - Medical Assistant
Everest College - Chicago
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