Yanely Gonzalez
Highwood
Summary
Results-driven dining supervisor with expertise in customer service, staff supervision, and event coordination. Committed to enhancing dining experiences through effective communication and thorough training.
Overview
1
1
Language
1
1
Certification
11
11
years of professional experience
Work History
dinning supervisor
North Shore Place
Northbrook
06.2015 - Current
- Supervised dining staff to ensure excellent service and teamwork.
- Trained new employees on service protocols and customer interaction.
- Implemented training sessions to enhance staff performance and efficiency.
- Handled guest inquiries and resolved complaints promptly.
- Resolved customer complaints promptly and professionally.
- Coordinated dining room setup and maintained cleanliness standards.
- Facilitated communication between kitchen staff members regarding orders placed by customers.
- Provided guidance to wait staff on proper table settings, menu item descriptions and serving techniques.
- Organized special events such as parties or banquets in coordination with kitchen staff members.
Education
High School Diploma -
Highland Park High School
Highland Park, IL05-2006
Skills
- Staff supervision
- Staff training
- Event coordination
- Dining setup
- Menu planning
- Food safety standards
- Customer service
Languages
Spanish
Professional
Certification
- servsafe food handler
Timeline
dinning supervisor
North Shore Place
06.2015 - Current
High School Diploma -
Highland Park High School