Yandell Mata
Chicago
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
North Park University
11.2024 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for customers and the company.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Intern, Accountant
Genesys Works
08.2023 - 12.2023
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Participated in workshops and presentations related to projects to gain knowledge.
- Analyzed problems and worked with teams to develop solutions.
Computer Hardware Engineer
06.2022 - 08.2023
- Helped install circuit wiring with physical equipment inside the motherboard
- Understand hardware including circuit boards, processors, routers
- Modified computer systems and hardware components
Education
MBA - Accounting
North Park University
Chicago, IL09-2028
Skills
- Flexibility
- Communication
- Teamwork
- Customer service
- Data entry
- Computer proficiency
- Call center experience
Personal Information
Age: 18
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
North Park University
11.2024 - Current
Intern, Accountant
Genesys Works
08.2023 - 12.2023
Computer Hardware Engineer
06.2022 - 08.2023
MBA - Accounting
North Park University
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