Yamillez Amezcua
Watterson Dining Commons
Normal
2
Languages
5
years of professional experience
Dedicated student worker with strong customer service skills and proven ability to enhance dining experiences. Known for multitasking and conflict resolution, contributing to high satisfaction levels in fast-paced environments.
Work History
Student Worker
9 Months- Assisted in food preparation and service, ensuring adherence to safety and sanitation standards.
- Managed inventory levels, coordinating timely restocking of supplies.
- Provided customer service support, addressing inquiries and resolving issues efficiently.
- Operated kitchen equipment safely while maintaining cleanliness in work areas.
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Operated and maintained machinery and equipment to manage functionality and performance.
- Boosted dining hall efficiency with quick and courteous meal service.
Crew Member
3 Months- Provided exceptional customer service in fast-paced environment, ensuring high satisfaction levels.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Maintained cleanliness and organization of workstations to comply with health and safety standards.
- Collaborated with team members to meet daily operational goals during peak hours.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Retail Sales Associate
10 Months- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to ensure an appealing store environment.
- Operated point-of-sale systems accurately for efficient transaction processing.
- Collaborated with team members to restock shelves and manage inventory levels.
- Processed returns and exchanges following company policies for customer satisfaction.
- Greeted customers and helped with product questions, selections, and purchases.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Greeted customers and provided outstanding customer service.
Education
Bachelor of Arts - Psychology
- [Scholarship Name] Scholarship Recipient
Skills
Fast learner
Teamwork and collaboration
Problem-solving
Friendly and professional
Team collaboration
Customer service
Conflict resolution
Multitasking
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Student Worker
Watterson Dining Commons
08.2025 - 05.2026Read More
Crew Member
McDonald's
05.2025 - 08.2025Read More
Retail Sales Associate
Ross Dress for Less
06.2021 - 04.2022Read More
Illinois State University
Bachelor of Arts from Psychology
Read More