Yakov Moshe Pasner
Senior Advocate
Beitar Illit
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Senior Client Advocate
Chandos Management
Jerusalem Israel
04.2021 - 02.2022
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve processes and services provided.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
Retail Sales Manager
Huvy's Gallery Jrusalem
Jerusalem
05.2015 - 08.2020
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Supported executive and marketing departments in promotional asset development, material deadlines and product approvals.
Education
Master of Science - Education Special Education
Masters of Education
Distance Learning Program Israel 09.1997 - 07.1999
Bachelor of Arts - Economics
Yeshiva University
NY NY 09.1988 - 07.1991
Skills
Receiving support
Medical terminology knowledge
Service standard compliance
Order fulfillment
Additional Information
Rapport and trust are integral to me.
Caring, Try to help clients to enjoy each day
When sharing an optimistic relationship much can be accomplished.
Timeline
Senior Client Advocate
Chandos Management
04.2021 - 02.2022
Retail Sales Manager
Huvy's Gallery Jrusalem
05.2015 - 08.2020
Master of Science - Education Special Education
Masters of Education
09.1997 - 07.1999
Bachelor of Arts - Economics
Yeshiva University
09.1988 - 07.1991