Yakelen Taboada
Zion,IL
Summary
Bilingual Pharmacy Technician II with over 5 years of experience at AbbVie in pharmacy operations, medication dispensing, and regulatory compliance. Trusted by leadership to train staff, resolve complex patient access issues, and coordinate with providers and payors. Passionate about supporting patients with complex therapies and seeking to advance as a Pharmacy Technician III on AbbVie's DUOPA Team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician II
AbbVie – MyAbbVie Assist
North Chicago, IL
09.2022 - Current
- Process and manage medication orders in compliance with federal, state, and AbbVie policies; collaborate with providers and internal teams to resolve prescription discrepancies.
- Coordinate benefits investigations, prior authorizations, and patient outreach to address access and reimbursement barriers.
- Selected by leadership to train and supervise staff, ensuring procedural compliance and quality outcomes.
- Manage high-touch patient cases requiring empathy, discretion, and coordination with multidisciplinary care teams.
- Recognized for precision in processing verbal orders and insurance clarifications while maintaining HIPAA standards.
Pharmacy Technician II
AbbVie – Pharmacy Solutions
North Chicago, IL
11.2021 - 09.2022
- Processed new and refill prescription orders; partnered with pharmacists and medical offices to ensure timely medication delivery.
- Led onboarding and mentored four new technicians to standardize workflow quality and efficiency.
- Provided input on workflow improvements that enhanced turnaround time and patient satisfaction.
- (Transferred internally to MyAbbVie Assist)
- Coordinated verification and filling of a high volume of daily prescriptions in a specialty pharmacy environment, consistently exceeding accuracy and productivity metrics
General Clerk III
National Sourcing Inc.
Great Lakes, IL
05.2019 - 10.2021
- Reviewed documentation for accuracy and compliance in a highly regulated environment.
- Streamlined communication and process coordination to improve operational efficiency using advanced Microsoft Office and Excel skills.
- Oversaw daily administrative tasks, ensuring compliance with company policies.
- Supported team members with various administrative tasks, contributing to a well-functioning office environment.
Bank Teller
Northshore Trust and Savings Bank
Waukegan, IL
09.2018 - 05.2019
- Delivered high-quality customer service and ensured accuracy and confidentiality in handling high-volume transactions.
- Maintained compliance with bank policies and procedures to mitigate risk and enhance security measures.
- Assisted customers with inquiries, providing knowledgeable support for banking products and services.
- Processed customer transactions efficiently, ensuring accuracy in cash handling and account management.
- Resolved customer issues effectively, enhancing overall satisfaction and loyalty to the bank.
Education
Associate of Arts -
College of Lake County
Grayslake, IL01-2019
Skills
- Prescription and benefits coordination
- Compliance: HIPAA, FDA & State regulations, quality assurance
- Leadership: Mentoring, onboarding, workflow standardization, issue resolution
- Technical: Microsoft Office Suite, Rx processing systems, AbbVie internal platforms
- Languages: Fluent in English and Spanish
Certification
ExCPT Certified Pharmacy Technician (CPhT) – Valid May 2023 – Present
Key Strengths for DUOPA Team
- Experienced in reimbursement navigation and patient support — critical for DUOPA’s coordination with payors and providers.
- Proven ability to manage patient access cases independently, triaging urgency based on clinical and insurance needs.
- History of training peers, aligning with AbbVie’s expectation for PT III leadership and subject-matter expertise.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Pharmacy Technician II
AbbVie – MyAbbVie Assist
09.2022 - Current
Pharmacy Technician II
AbbVie – Pharmacy Solutions
11.2021 - 09.2022
General Clerk III
National Sourcing Inc.
05.2019 - 10.2021
Bank Teller
Northshore Trust and Savings Bank
09.2018 - 05.2019
Associate of Arts -
College of Lake County