Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yahshua Tapia

Crystal Lake

Summary

I have a strong work ethic and exceptional customer service skills, honed at Kemper Lakes Golf. Proven ability to enhance guest experiences through effective multitasking and. Experienced in resolving issues and team collaboration, ensuring smooth operations and satisfied customers in fast-paced environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server/ Busser

Kemper Lakes Golf
06.2020 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Painter/ Driver

Azteka General Contractors
03.2020 - Current
  • Painted surfaces using brushes, spray guns, and paint rollers.
  • Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
  • Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
  • Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
  • Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
  • Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
  • Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.

Education

Art And Design - Architectual CAD

William Rainey Harper College
Palatine, IL
12.2023

Prairie Ridge High School
Crystal Lake, IL
05.2022

Skills

  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Professional appearance
  • Memory retention
  • Team collaboration
  • Task prioritization
  • Foreign language proficiency

Certification

Architectural CAD and design Certificate achieved at Harper College

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Server/ Busser

Kemper Lakes Golf
06.2020 - Current

Painter/ Driver

Azteka General Contractors
03.2020 - Current

Art And Design - Architectual CAD

William Rainey Harper College

Prairie Ridge High School

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Yahshua Tapia