Yahra Thomas
Bolingbrook
Summary
Proven team leader and customer service expert from Rmarts, adept at problem-solving and cash handling. Elevated customer satisfaction and sales through efficient transaction processing and dispute resolution. Trained associates, enhancing team efficiency and knowledge. Skilled in building trust and strong customer relationships, significantly contributing to positive experiences.
Experienced in managing cash register operations and leading a team of cashiers, ensuring compliance with company policies and efficient service delivery. Demonstrated ability to train new staff on Point of Sale systems and customer service protocols, resulting in improved transaction accuracy and customer satisfaction. Effectively balanced cash drawers at the end of shifts, maintaining financial integrity and reducing discrepancies. Proven track record in enhancing team performance through mentorship and problem-solving skills, contributing to overall store efficiency.
Overview
9
9
years of professional experience
Work History
Cashier Team Lead
Circle K Gas Station
Countryside
06.2021 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Led a team of cashiers, ensuring efficient operations and adherence to company policies and procedures.
- Trained new cashiers on register operations, customer service protocols, and inventory management procedures.
- Monitored cash handling processes, reducing discrepancies and ensuring compliance with financial best practices.
Point of Sale Associate
Marianos
10.2016 - 03.2021
- Trained new associates on Point of Sale systems, improving their knowledge and efficiency in handling customer transactions.
- Assisted customers with product selection based on their needs or preferences while adhering to store guidelines on suggestive selling techniques.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased customer satisfaction by providing efficient and accurate Point of Sale transactions.
- Managed cash register operations efficiently, ensuring accurate transactions and minimizing discrepancies during peak hours.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly, enhancing customer satisfaction.
- Assisted in training new staff on POS systems and procedures, fostering a knowledgeable and efficient team environment.
- Maintained store cleanliness and organization, contributing to an inviting shopping experience for customers.
Education
High School Diploma - Computer And Information Sciences
Bogan
Chicago, ILSkills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Positive attitude
- Punctual and reliable
- Cash register operation
- Point of Sale systems
- Customer assistance
Timeline
Cashier Team Lead
Circle K Gas Station
06.2021 - Current
Point of Sale Associate
Marianos
10.2016 - 03.2021
High School Diploma - Computer And Information Sciences
Bogan