Yahaira Garcia
Chicago
Summary
Proven Patient Service Specialist with a track record of enhancing patient satisfaction and loyalty at CommunityHealth. Expert in insurance verification and adept at maintaining patient confidentiality. Demonstrated ability to streamline appointment scheduling, significantly reducing wait times. Trained new staff, ensuring high levels of service and HIPAA compliance.
Overview
3
3
years of professional experience
Work History
Patient Service Specialist
CommunityHealth
11.2023 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Verified patient insurance eligibility and entered patient information into system.
Patient Care Representative
Pcc Community Wellness Center
06.2022 - 11.2023
- Maintained confidentiality of patient data and condition to safeguard health information.
- Handled prescription refill requests.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
Education
High School Diploma -
Pritzker College Prep
Chicago, IL06-2021
Skills
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- EMR
Timeline
Patient Service Specialist
CommunityHealth
11.2023 - Current
Patient Care Representative
Pcc Community Wellness Center
06.2022 - 11.2023
High School Diploma -
Pritzker College Prep
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