Yael Shaked

• Championed innovative solutions that increased customer satisfaction levels across multiple channels.
• Drove continuous improvement efforts by analyzing performance metrics and identifying areas for optimization.
• Implemented data-driven decision-making processes, leveraging analytics tools for informed business insights.
• Collaborated with cross-departmental stakeholders to develop strategic plans aligned with company objectives.

• Led cross-functional teams for efficiency and client satisfaction.
• Collaborated with senior management to develop strategic initiatives and long-term goals.
• Identified opportunities to improve business process flows and productivity.
• Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
• Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
• Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
• Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
• Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
• Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.

Led all support and sales contact centers

Led strategic organizational changes

Consulting for customer-focused organizations in the CRM and BI fields.

Specialist with CRM work processes, including large service solutions and strategic planning and execution

I have led, managed, and implemented dozens of large-scale projects in top companies globally.

I have specialized in CRM and BI strategic projects.