Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Yael Chetz

Enterprise Customer Success Manager
Tel Aviv

Overview

8
8
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

Enterprise Customer Success Manager

Luna
09.2022 - Current
  • Created and developed a strong and loyal relationship with key clients, making sure their needs are met while keeping a good balance with the product roadmap.
  • Improved internal knowledge-sharing capabilities and introduced new tools to the CS and Sales teams.
  • Streamlined internal workflows through cross-functional collaboration.
  • Trained new Customer Success Managers and created new training programs based on the size and structure of the team.
  • Implemented client data loops to better include their feedback and product performance back to the product team.
  • Controlled resources and assets to comply with industry standards and government regulations.
  • Leveraged data and analytics to always make informed decisions.

Enterprise Customer Success Manager

Anagog
4 2021 - 08.2022
  • Took full ownership of the Post-sale processes, accompanying customers step by step in the onboarding phases, the technical implementation of the product and the value delivery throughout the whole subscription period, including the renewal.
  • Lead complex projects with strategic and key accounts worldwide.
  • Analyzed data sources and different technical tools to understand the customer's big picture according to the set KPIs and goals to identify accounts at risk.
  • Develop playbooks and contribute to team strategy for new customer onboarding and customer growth/renewal to ensure ongoing customer success.

Customer Success Manager

Colu
10.2020 - 02.2021
  • Played instrumental role in client satisfaction while working closely with the R&D, Sales and Project Management teams.
  • Provided technical troubleshooting and problem solving for clients with installed equipment/system issues.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.

Customer Success Manager

Dot Compliance
12.2018 - 10.2020
  • Managing the entire scope of customer training programs.
  • Building and implementing enhancements within the product.
  • Problem solving for all day-to-day use of the system issues.
  • Managed a small but strong team in order creating training manuals, webinars and video content for the customers.

Content Creator & Producer, Poetry Slam Israel

Poetry-Slam Israel
01.2016 - 06.2022
  • Producing and marketing large scale events.
  • Creating new workshops and training content for moderators.
  • Moderating workshops of Spoken-word and public speaking.
  • Preforming as a Spoken-word artist.
  • Co-working with other cultural organizations as: Spokenoar, Dor 1.5 etc.

Education

Bachelor of Science - Psychology

Bar Ilan University
Ramat Gan
09.2011 - 12.2014

Skills

    Leadership

Strategic Planning

Content & Training Development

Communication Skills

Project Scheduling

Additional Information

Highly-motivated enterprise customer success manager with over 7 years of making sure that customers are addicted to the product as I am.

Timeline

Enterprise Customer Success Manager

Luna
09.2022 - Current

Customer Success Manager

Colu
10.2020 - 02.2021

Customer Success Manager

Dot Compliance
12.2018 - 10.2020

Content Creator & Producer, Poetry Slam Israel

Poetry-Slam Israel
01.2016 - 06.2022

Bachelor of Science - Psychology

Bar Ilan University
09.2011 - 12.2014

Enterprise Customer Success Manager

Anagog
4 2021 - 08.2022

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Yael ChetzEnterprise Customer Success Manager