Summary
Overview
Work History
Education
Skills
Certification
Assessments
Languages
Timeline
Generic

Yadira Garcia

Mundelein

Summary

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Receptionist

Affinity Integrated Healthcare
11.2023 - Current
  • Manage front desk operations, ensuring a smooth and organized reception area.
  • Greet and assist patients with inquiries and check-ins/outs.
  • Schedule and confirm patient appointments.
  • Handle incoming calls and direct them appropriately.
  • Process patient paperwork and update records as needed.
  • Maintain office cleanliness and organization.

Receptionist

Family Medicine Specialists
04.2021 - 01.2023
  • Run patients insurance
  • Answer phone calls
  • Scan incoming faxes
  • Send faxes to different providers offices
  • Update patient information
  • Assist patients
  • Direct calls
  • Take messages for Doctors and Nurse Practitioners
  • Call insurance companies
  • Maintain a well organized and clean front desk
  • Set up appointments
  • Answer any patient questions

Labeling Supervisor

RealChem
01.2021 - 04.2021
  • Printed labels for company orders.
  • Maintained printers and managed inventory.
  • Tracked orders and label usage.
  • Ensured labeling employees had necessary materials.
  • Set up labeling machines and assisted with quality control.

Deck Supervisor

Goldfish Swim School
07.2018 - 07.2020
  • Promoted from Swim Instructor to Deck Supervisor.
  • Teach children how to swim and manage front desk operations.
  • Lead shifts twice a week, ensuring smooth lesson operations.
  • Monitor pool chemical levels and assign lesson lanes.
  • Address parent inquiries, including scheduling makeups and class changes, and facilitate communication with management.

Cashier/Customer Service

Lowes
10.2017 - 04.2018
  • Greeted customers and managed front end/customer service desk operations.
  • Assisted customers to ensure a positive shopping experience.

Sales Associate

Torrid
09.2017 - 10.2017
  • Greeted customers and assisted with product selection.
  • Informed customers about sales and ensured a positive experience.
  • Processed transactions and provided excellent customer service.

Cashier/Waiter

Taqueria Villaseñor
08.2016 - 08.2017
  • Greeted customers, took orders, and maintained dining area cleanliness.
  • Cleaned tables, chairs, swept, mopped, and stocked drinks.
  • Handled phone orders, processed payments, and managed outdoor dining area cleanliness.

Dental Assistant

Galleria Dental
01.2016 - 06.2016
  • Assisted dentists with procedures, including translating for patients.
  • Handled tools, suctioned fluids, and prepared for various dental procedures.
  • Sterilized tools, cleaned rooms, took X-rays, and scheduled/confirmed appointments.
  • Set up trays for procedures and managed general office upkeep.
  • Coordinated with labs and answered patient questions about insurance/fees.
  • Greeted and seated patients.

Education

High school diploma -

Mundelein High School
Johannesburg, Gauteng
01.2016

Skills

  • Leadership
  • Verbal and written communication
  • Medical Scheduling
  • Translation
  • Organization skills
  • Time management
  • Telephone skills
  • Customer/Client relations
  • Appointment scheduling
  • Mail handling
  • Multi-line telephone operation
  • Document management
  • Typing speed
  • Phone etiquette

Certification

CPR, AED, and Basic First Aid July 2019 to August 2020

Assessments

  • Customer Focus & Orientation — Proficient (July 2018)
  • Customer Service — Proficient (July 2018)
  • Cognitive Ability — Proficient (February 2020)
  • Written Communication — Highly Proficient (July 2018)
  • Note: Indeed Assessments are skills tests and not indicative of a license, certification, or continued professional development.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Receptionist

Affinity Integrated Healthcare
11.2023 - Current

Receptionist

Family Medicine Specialists
04.2021 - 01.2023

Labeling Supervisor

RealChem
01.2021 - 04.2021

Deck Supervisor

Goldfish Swim School
07.2018 - 07.2020

Cashier/Customer Service

Lowes
10.2017 - 04.2018

Sales Associate

Torrid
09.2017 - 10.2017

Cashier/Waiter

Taqueria Villaseñor
08.2016 - 08.2017

Dental Assistant

Galleria Dental
01.2016 - 06.2016

High school diploma -

Mundelein High School

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Yadira Garcia