Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yadira Galicia

Rockford

Summary

Dynamic professional with a proven track record at PCI Pharma Services, excelling in team training and deadline management. Recognized for enhancing operational efficiency and maintaining high-quality standards. Skilled in safety procedures and performance tracking, fostering collaboration to achieve exceptional results and exceed expectations in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Line Lead

PCI Pharma Services
05.2023 - 06.2024

Ensured all machines operated efficiently and maintained high-quality standards. Managed paperwork to support operational processes effectively. Collaborated with associates to ensure tasks were completed accurately. Coordinated timely shipment of products to meet delivery deadlines.

Associate

FedEx
09.2023 - 11.2023

Streamlined package organization within trailer

Associate

HomeGoods
08.2022 - 08.2023
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.

Associate

Champs Sports
08.2021 - 08.2022
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
  • Increased customer satisfaction with thorough product demonstrations and personalized advice.
  • Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
  • Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
  • Increased sales by customizing pitches to address specific client needs and concerns.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

Rockford East High School
Rockford, IL
06.2023

Skills

  • Safety procedures
  • Team Training
  • Standard operating procedures
  • Assignment delegation
  • Worksite safety
  • Equipment inspections
  • Performance tracking
  • Deadline management
  • Safety processes and regulations

Languages

Spanish
Native or Bilingual

Timeline

Associate

FedEx
09.2023 - 11.2023

Line Lead

PCI Pharma Services
05.2023 - 06.2024

Associate

HomeGoods
08.2022 - 08.2023

Associate

Champs Sports
08.2021 - 08.2022

Rockford East High School
Yadira Galicia