Yaacov Ben Chaim
Tel Aviv
Summary
Help Desk Support Specialist offering 4 years in technical support and customer care. Accurately responded to various customer questions, concerns and technical needs. Consistently maintained professional demeanor and applied customer service methods to assist customers.
Overview
18
18
years of professional experience
Work History
Help Desk Support Specialist
Novolog
01.2021 - 01.2024
- Provided technical support and resolved hardware, software, and network issues for customers.
- Responded to customer inquiries via phone, email, or chat support.
- Created user accounts on multiple platforms such as Windows Server 2008, 2012, 2016 Active Directory.
- Tested computer equipment to ensure proper functioning according to specifications.
- Implemented security measures such as password protection policies for users.
- Ensured compliance with company standards regarding computer usage and security policies.
Application Support Engineer
Planning Administration
01.2020 - 01.2021
- Developed and implemented application support processes to ensure high availability of critical applications.
- Investigated customer reported problems related to software applications and identified solutions to resolve them.
- Created detailed documentation for new or existing applications in order to facilitate user understanding and adoption.
- Maintained knowledge base articles regarding common issues encountered when using supported applications.
- Provided technical guidance to users on application-related issues, including installation, configuration, upgrades and troubleshooting.
Facilities Security Manager
T&M
03.2006 - 01.2020
- Management, supervision, and control of the security system during routine and emergencies
- Characterization of security needs and planning of security mechanisms following government and professional guidelines.
- Monitored physical access to the premises, ensuring that only authorized personnel were allowed entry.
- Managed a team of Security Officers responsible for monitoring CCTV cameras and responding to alarms.
Education
Some College (No Degree) -
See Security Cyber College
07-2021
Skills
- Troubleshooting and Maintenance
- Microsoft Office Suite
- Technical Support
- System Upgrades
- Program installations
- Hardware troubleshooting
- Virtualization Technologies
- Active Directory
- Remote Support
- Application support
- Service ticket tracking
- CRM Software
- Customer Needs Assessment
- Computer Diagnostics
- Customer Service
- Teamwork and Collaboration
- Active Listening
- Friendly and Patient
- Problem-Solving
- Analytical Thinking
Languages
- Hebrew, mother tongue
- English, fluent
References
References available upon request.
Timeline
Help Desk Support Specialist
Novolog
01.2021 - 01.2024
Application Support Engineer
Planning Administration
01.2020 - 01.2021
Facilities Security Manager
T&M
03.2006 - 01.2020
Some College (No Degree) -
See Security Cyber College
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