Summary
Overview
Work History
Education
Skills
Timeline
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Xzavier Mata

Montgomery

Summary

Dynamic customer service professional with a proven track record at CarMax, excelling in complaint handling and relationship building. Adept at utilizing CRM software to enhance client interactions, resulting in increased referrals. Known for creative problem-solving and effective communication, fostering a positive environment that drives customer satisfaction and loyalty.

Overview

2
2
years of professional experience

Work History

Customer Specialist

CarMax
11.2024 - 05.2025
  • Verified accuracy of customer account information and updated when necessary.
  • Responded to customer inquiries via phone, email and web-based platforms.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.

Loan Consultant

Royal United Mortgage
06.2024 - 10.2024
  • Increased client retention rates by offering exceptional service and fostering strong relationships.
  • Assisted clients in securing loans by providing personalized guidance and identifying suitable products.
  • Exceeded sales goals through proactive networking and lead generation initiatives.
  • Interviewed prospective customers to discuss financial goals and means surrounding mortgage loans.

Barista

Starbucks
08.2023 - 05.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Education

Associate of Applied Science - Cyber Security

Waubonsee Community College
Sugar Grove, IL
05-2026

Skills

  • Complaint handling
  • CRM software
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Critical thinking
  • Team collaboration
  • Adaptability and flexibility
  • Verbal and written communication
  • Creative problem solving
  • Money handling

Timeline

Customer Specialist

CarMax
11.2024 - 05.2025

Loan Consultant

Royal United Mortgage
06.2024 - 10.2024

Barista

Starbucks
08.2023 - 05.2024

Associate of Applied Science - Cyber Security

Waubonsee Community College

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Xzavier Mata