Xochitl Reteguin
Illinois Department of Human Services
Cicero
1
Language
19
years of professional experience
Resourceful professional with expertise in client and stakeholder engagement, enhancing communication and collaboration. Skilled in resource allocation and policy compliance, driving efficient administrative operations. Experienced in interpreting and implementing public assistance policies, ensuring adherence to regulations. Focused on fostering collaboration to support continuous improvement and alignment with organizational objectives.
Work History
Assistant Local Office Administrator
4 Years 5 Months- Managed stakeholder relationships, ensuring alignment and collaboration with clients and partners.
- Educated staff on long-term care Medicaid and SNAP procedures, ensuring adherence to regulatory standards and best practices.
- Developed and implemented streamlined best practices for local office operations to enhance staff support.
- Authored detailed memos, letters, and documents, facilitating effective communication within and outside the organization.
- Completed benefits paperwork for employees. Processed incident reports for staff. Maintained discipline records for team members.
- Implemented company policies and procedures to enhance operational standards across departments.
Administrative Assistant II - SS
1 Year 8 Months- Facilitated effective communication with executives by organizing Webex meetings, managing email priorities, and composing professional correspondence.
- Managed inventory levels and executed timely orders to prevent stock shortages.
- Streamlined customer interactions by ensuring timely routing to appropriate departmental staff.
- Facilitated accurate payroll processing by tracking and submitting employee timesheets.
- Maintained accurate attendance records to ensure proper staffing and resource allocation.
- Coordinated with senior and executive administrative assistants to streamline responses to requests and inquiries from executive leadership staff.
Human Services Caseworker -SS
5 Years 8 Months- Engaged with individuals and families to gather information and assess their needs for public assistance programs.
- Reviewed and documented client profiles, ensuring clarity and adherence to policy standards and observational insights.
- Compiled and reviewed critical documents required for the initiation, continuation, and modification of public assistance initiatives.
- Provided comprehensive information to applicants regarding their rights and responsibilities in relation to public assistance.
- Guided applicants through the documentation process to enhance accuracy for human service program applications.
- Conducted thorough reviews of income and asset documentation to determine program qualification.
Social Service Career Trainee
8 Months- Guided clients in obtaining necessary resources by presenting information referrals and support for food, housing, and transportation needs.
- Developed strong rapport with clients by proactively resolving issues and ensuring swift responses to all phone inquiries.
- Collaborated with team members to ensure compliance with state regulations and standards.
- Achieved accurate client registrations and effective interviews for TANF/SNAP and medical benefits. Conducted thorough family assessments to support program eligibility.
- Analyzed and implemented federal policies to certify cases effectively and uphold regulatory compliance.
Recruiter/Service Coordinator
6 Years 8 Months- Documented findings from workplace accident investigations, facilitating accurate submission of workers' compensation claims.
- Evaluated and refined documentation procedures to guarantee alignment with current policies and accurate record-keeping.
- Facilitated business expansion through proactive confirmation of customer satisfaction regarding service and quality standards.
- Conducted regular assessments and reinforced safety measures to minimize risk of injury among workers.
- Streamlined candidate screening processes, improving overall efficiency in hiring operations.
Education
Masters Degree - Inner City Studies
B.A. Degree - Criminal Justice, Social Work
A.A. Degree - Liberal Studies
Skills
Public assistance experience
Regulatory compliance
Operational management
Prioritization techniques
Office operations optimization
Confidential information oversight
Languages
Spanish
Professional
Timeline
Assistant Local Office Administrator
Illinois Department of Human Services
03.2022 - CurrentRead More
Administrative Assistant II - SS
Illinois Department of Human Services
07.2020 - 03.2022Read More
Human Services Caseworker -SS
Illinois Department of Human Services
10.2014 - 06.2020Read More
Social Service Career Trainee
Illinois Department of Human Services
02.2014 - 10.2014Read More
Recruiter/Service Coordinator
Clear Staff Inc.
06.2007 - 02.2014Read More
Northeastern Illinois University
Masters Degree from Inner City Studies
Read More
Northeastern Illinois University
B.A. Degree from Criminal Justice, Social Work
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Morton College
A.A. Degree from Liberal Studies
Read More