Xochitl Herrera
Cicero
Summary
Dedicated professional committed to achieving results and fostering growth in others. Known for setting high standards and continuously striving for personal and collective improvement. Advocates for motivation through shared experiences, inspiring peers to reach their full potential. Eager to contribute a proactive approach and positive energy to any team or project.
Overview
19
19
years of professional experience
Work History
Area Coach of Operations
Panda Express Restaurant Group
10.2022 - Current
- Led cross-functional teams in the successful execution of complex projects within tight deadlines.
- Maintained a safe working environment for all employees by enforcing adherence to safety guidelines and protocols.
- Supervised various locations, enforcing high-quality standards of operation.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the Area.
Training Leader
Panda Express Restaurant Group
09.2021 - 10.2022
- Develop and train management candidates by keeping the gate by holding high operations standards
- Train and follow up on my general manager and assistant managers.
- Support the area on making sure stores are achieving results in prime cost, hiring and staffing.
General Manager
Panda Express Restaurant Group
11.2017 - 09.2021
- Build guest love by focusing on operations and standards
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Assistant Manager
Panda Express Restaurant Group
05.2013 - 11.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Shift Leader
Panda Express Restaurant Group
10.2010 - 05.2013
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
Shift Manager
McDonald's
08.2006 - 10.2010
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Kept employees operating productively and working on task to meet business and customer needs.
- Tracked receipts, employee hours, and inventory movements.
Education
Associate of Arts - Business Management
Morton College
Cicero, IL05-2011
Skills
- Operations management
- Talent acquisition and management
- Staff development
- Relationship building
- Coaching and development
- Hospitality support skills
Languages
Spanish
English
Timeline
Area Coach of Operations
Panda Express Restaurant Group
10.2022 - Current
Training Leader
Panda Express Restaurant Group
09.2021 - 10.2022
General Manager
Panda Express Restaurant Group
11.2017 - 09.2021
Assistant Manager
Panda Express Restaurant Group
05.2013 - 11.2017
Shift Leader
Panda Express Restaurant Group
10.2010 - 05.2013
Shift Manager
McDonald's
08.2006 - 10.2010
Associate of Arts - Business Management
Morton College
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