Xavier Martinez
Chicago
Summary
Professional with hands-on experience as a Counseling and Wellness Front Desk Assistant at National Louis University, providing exceptional customer service and managing inbound calls with care and efficiency. Skilled in enhancing guest experiences, supporting scheduling needs, and contributing to marketing efforts, all while maintaining a strong focus on active listening and team support.
Overview
7
7
years of professional experience
Work History
Counseling and Wellness Front Desk Assistant
National Louis University
10.2024 - 06.2025
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Implemented marketing and promotional initiatives to increase occupancy.
Insurance Agent Assistant
Martinez Service Group
05.2018 - 08.2024
- Completed sales documentation and collected signatures to finalize purchases.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Business Administration
National Louis University
Chicago, IL06-2026
High School Diploma -
Cristo Rey St Martin
Waukegan, IL06-2020
Skills
- Scheduling
- Payment verification
- Front desk oversight
- Cash handling
- Inbound call management
- Customer service
- Listening skills
Timeline
Counseling and Wellness Front Desk Assistant
National Louis University
10.2024 - 06.2025
Insurance Agent Assistant
Martinez Service Group
05.2018 - 08.2024
Business Administration
National Louis University
High School Diploma -
Cristo Rey St Martin
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