Summary
Overview
Work History
Education
Skills
Timeline
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Xavier Duster

Milan ,IL

Summary

Seasoned Supervisor with a proven track record at Whitey's Ice Cream, enhancing team efficiency and customer satisfaction through expert staff management and problem-solving. Skilled in employee motivation and cash handling, I excel in creating a safe and customer-oriented environment, significantly improving operational outcomes.

Overview

2
2
years of professional experience

Work History

Supervisor

Whitey's Ice Cream
09.2024 - Current
  • Oversaw daily operations of store
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Set clear expectations for staff members.

Customer Service

Whiteys Ice Cream
05.2022 - 09.2024
  • Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
  • Handled escalated customer concerns with diplomacy and tact, finding agreeable solutions that satisfied both parties.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Handled cash transactions and counted change back.

Education

High School Diploma -

Rock Island High School
Rock Island, IL
06.2024

Skills

  • Employee Motivation
  • Workplace Safety
  • Staff Management
  • Customer-Oriented
  • Cash handling expertise
  • Employee Training

Timeline

Supervisor

Whitey's Ice Cream
09.2024 - Current

Customer Service

Whiteys Ice Cream
05.2022 - 09.2024

High School Diploma -

Rock Island High School

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Xavier Duster