Summary
Overview
Work History
Education
Skills
Languages
Websites
References
Timeline
Generic

Xavier Deleon

Chicago

Summary

Detail-oriented professional with extensive experience in airline passenger services, recognized for enhancing customer satisfaction and operational efficiency. Proven track record as a Passenger Service Supervisor, implementing strategic safety measures and improving team performance. Strong communication and leadership skills, with a commitment to delivering exceptional service. Highly motivated and adaptable, capable of mastering new skills independently.

Overview

3
3
years of professional experience

Work History

Passenger Service Supervisor

Alliance Ground International
Chicago
08.2023 - Current
  • Supervised daily operations for airlines, ensuring smooth and timely departures.
  • Coordinated schedules and managed passenger service agents to enhance operational efficiency.
  • Led discussions with regional managers on baggage handling and operational processes.
  • Trained staff on airline systems, including Go Now, SkySpeed, Videcom, and Amadeus.
  • Delivered ticketing, check-in, and gate assistance while maintaining compliance with policies.

Passenger Service Agent

Airport Terminal Services, ATS
Chicago
08.2022 - 08.2023
  • Supported efficient check-in and boarding procedures through effective use of airline systems.
  • Ensured high levels of customer service for passengers throughout travel journey.
  • Partnered with ramp and gate personnel to maintain punctual departures.
  • Delivered passenger services for Sun Country Airlines, Viva Aerobus, and Frontier Airlines.
  • Assisted passengers with special needs to ensure a smooth travel experience.
  • Checked in passengers, assigned seats, and issued boarding passes.

Passenger Service Agent

Prospect Airport Services
Chicago
03.2022 - 08.2022
  • Facilitated passenger navigation through check-in, customs, and gate transfers using wheelchair services.
  • Ensured safety and comfort of passengers while navigating airport facilities.
  • Organized and maintained wheelchair equipment to support daily operations.

Education

High School Diploma -

ITW David Speer Academy
Chicago, IL
06-2022

Skills

  • Airline operations expertise
  • Baggage handling proficiency
  • Staff training and development
  • Ticketing systems knowledge
  • Customer assistance and care
  • Passenger management skills
  • Safety and security awareness
  • Check-in and boarding procedures
  • Schedule coordination and supervision
  • Conflict resolution skills
  • Bilingual communication: English and Spanish
  • Regulatory compliance understanding
  • Team leadership abilities
  • Attention to detail focus
  • Time management efficiency

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Websites

References

References available upon request.

Timeline

Passenger Service Supervisor

Alliance Ground International
08.2023 - Current

Passenger Service Agent

Airport Terminal Services, ATS
08.2022 - 08.2023

Passenger Service Agent

Prospect Airport Services
03.2022 - 08.2022

High School Diploma -

ITW David Speer Academy

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Xavier Deleon