Summary
Overview
Work History
Education
Skills
Timeline
Generic

Xavier Serna

Joliet

Summary

Dynamic Service Administrator with a proven track record at CIT Trucks, excelling in incident management and policy enforcement. Adept at enhancing operational efficiency through effective communication and documentation. Recognized for exceptional organizational expertise and customer service, ensuring timely resolution of service requests and fostering strong client relationships.


Overview

3
3
years of professional experience

Work History

Service Administrator

CIT Trucks
06.2023 - Current
  • Managed service requests through ticketing system, ensuring timely resolution and customer satisfaction.
  • Coordinated communication between service technicians and customers to streamline workflow processes.
  • Developed and maintained service documentation to enhance operational efficiency and knowledge sharing.
  • Assisted in inventory management, tracking parts availability for efficient service delivery.

Front End Cashier

Walmart
01.2023 - 05.2023
  • Processed customer transactions efficiently using point-of-sale systems.
  • Managed cash drawer, ensuring accurate balancing at shift end.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.

Education

Joliet Central Highschool
Joliet, IL

Skills

  • Policy enforcement
  • Incident management
  • Organizational expertise
  • Asset management
  • Scheduling appointments
  • Payment processing

Timeline

Service Administrator

CIT Trucks
06.2023 - Current

Front End Cashier

Walmart
01.2023 - 05.2023

Joliet Central Highschool

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Xavier Serna