Witney Michael
Collinsville
Summary
Dynamic professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Kennelwood Pet Resorts
10.2022 - Current
- Ensured that each pet and guest receives outstanding service by providing a friendly environment in which each guest and pet is greeted with enthusiasm.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company
- Prioritized cleanliness in the workspace by keeping the lobby clean and inviting.
Patient Care Attendant
OSF St. Francis Medical Center
05.2008 - 11.2018
- Improved patient comfort by providing attentive care and addressing individual needs.
- Provided emotional support for patients and their families during difficult times, fostering trust and rapport.
- Coordinated communication between patients and their families and the healthcare professionals providing their care.
- Reported to the other units and give information regarding new patients.
- Perform tasks such as scheduling appointments, interpreting, and communicating procedures and policies.
- Assist nurses with patients, refill supplies, clean rooms, organize the unit.
- Primary preceptor that trained new employees.
Education
Psychology
Maryville University
St Louis, MO05-2022
Skills
- Analytical problem solving
- Collaboration
- Attention to detail
- Computer proficiency
- Empathy
- Strong relationship-building abilities
- Effective time management
Timeline
Customer Service Representative
Kennelwood Pet Resorts
10.2022 - Current
Patient Care Attendant
OSF St. Francis Medical Center
05.2008 - 11.2018
Psychology
Maryville University
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