Winston Stiven Rincon Gomez
Food And Beverage Supervisor & Bartender
Waukegan
Summary
Bartender and Supervisor with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs. Talented kitchen leader offer over 2 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Background includes improving performance, reducing costs and eliminating waste to maximize profitability of food service operations. Strategic planner with superior communication and problem-solving abilities.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
11
11
years of professional experience
1
1
Certification
2
2
Languages
Work History
Bar Manager & Food and Beverage Supervisor
Sixflags Great America
05.2015 - Current
- Supervisor in charge of different restaurants within Six Flags Great America.
- Cook coordinator of events of international food.
- Bartender in charge of staff, menu, installations and animations in bars.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 100% improvement over prior onboarding process
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Customer Service Call Center Supervisor
Teleperformance
05.2021 - 04.2022
- Read, analyzed and interpreted complex procedures and regulations while drafting general correspondence to facilitate administrative processes.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Kept highly average of performance evaluations.
- Completed bi-weekly payroll for over 15 employees
English Teacher
Centro De Capacitacion Y Entrenamiento PJB
02.2020 - 04.2022
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Developed and implemented lesson plans to cover required topics, ensuring alignment with curriculum standards.
- Utilized multimedia strategies and technology to present information in engaging ways, fostering student interaction and comprehension.
- Led diverse group activities to engage over 30 students in course material, enhancing participation and interest.
Education
Certified Food Protection Manager - ServSafe: Food Protection Manager
ServSafe
ServSave08.2023
Certified ServSafe Alcohol - ServSafe Alcohol
SSA Primary Certificate Course
ServSafe NRA08.2023
Basset Alcohol Training - Alcohol Abuse Counseling
Tap Series
N/A05.2022
Educator - Teaching English As A Second Language (ESL)
Ministerio De Educación Superior Ciencia Y Tecnolo
Santo Domingo10.2019
Bartender - Bartender
Capacítate Para El Empleo
Fundacion Carlos Slim02.2018
Bachelor of Science - Taxes Administration
Politecnico Profesor Simon Orozco
Santo Domingo05.2007
Skills
Team Building
Customer service
Problem-solving
Accomplishments
- Oversaw over 50 employees in different restaurants bringing in over 1 million USD in a year as revenue.
Certification
Food Handler
Timeline
Food Handler
05-2025
Customer Service Call Center Supervisor
Teleperformance
05.2021 - 04.2022
English Teacher
Centro De Capacitacion Y Entrenamiento PJB
02.2020 - 04.2022
Bar Manager & Food and Beverage Supervisor
Sixflags Great America
05.2015 - Current
Certified ServSafe Alcohol - ServSafe Alcohol
SSA Primary Certificate Course
Basset Alcohol Training - Alcohol Abuse Counseling
Tap Series
Educator - Teaching English As A Second Language (ESL)
Ministerio De Educación Superior Ciencia Y Tecnolo
Bartender - Bartender
Capacítate Para El Empleo
Bachelor of Science - Taxes Administration
Politecnico Profesor Simon Orozco
Certified Food Protection Manager - ServSafe: Food Protection Manager
ServSafe