Summary
Overview
Work History
Education
Skills
Timeline
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WILLY J. SASSO

Chicago,IL

Summary

Friendly and resourceful Customer Service Professional with over 10 years of experience in fast-paced environments, including remote customer service support, hospitality, and most client-facing roles. Strong communicator, dependable problem-solver, and quick tech learner, passionate about providing excellent service and creating positive customer experiences. Seeking a role that values relationship-building, initiative, and reliability.

Overview

12
12
years of professional experience

Work History

Customer Service Specialist

Adecco (Tad PGS/PDS Defense)
02.2022 - Current
  • Act as the primary point of contact for all associate inquiries, addressing payroll, tax, scheduling, and HR concerns.
  • Manage three separate inboxes and two phone lines, averaging 30-50 emails and 10-20 calls daily.
  • Ensure friendly, efficient, and effective resolution for each customer interaction.
  • Recognized for consistently exceeding expectations in supporting team needs and resolving escalated issues.

Dog Walker & Customer Service Rep

Urban Tailz
09.2018 - 12.2022
  • Managed dog-walking routines for a large and loyal client base across Chicago.
  • Provided daily customer updates and support via phone, text, and app-based tools.
  • Known for exceptional reliability and consistency—trusted by clients to independently care for their pets and access their homes, even after leaving the company.

Server

Flo and Santos
05.2013 - 02.2017
  • Delivered exceptional table service in a fast-paced, high-volume restaurant environment, ensuring customer satisfaction throughout their dining experience.
  • Collaborated with my fellow servers to ensure smooth operations and timely service, contributing to overall restaurant success.





Education

Bachelor of Arts - Musical Theater And Comedy Writing

Columbia College Chicago
Chicago, Il
05-2014

Skills

  • Remote Customer Support & Client Communication
  • Payroll & Administrative Support
  • Relationship Building & Client Connection
  • Tech Proficiency: Microsoft Teams, Outlook, Excel, Google Voice (Quick learner of Slack, Discord, and other tools)
  • Hospitality & Table Service in Fast-Paced Environments

Timeline

Customer Service Specialist

Adecco (Tad PGS/PDS Defense)
02.2022 - Current

Dog Walker & Customer Service Rep

Urban Tailz
09.2018 - 12.2022

Server

Flo and Santos
05.2013 - 02.2017

Bachelor of Arts - Musical Theater And Comedy Writing

Columbia College Chicago

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WILLY J. SASSO