- Animals of any shape or size
- I participate in a variety of outdoor activities such as hiking, creek-walking, as well as occasional fishing and archery
- Crafting and DIY Projects, specifically crocheting
- Music
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I enjoy looking at the stars and learning about constellations
- Learning about new kinds of animals, their needs, and how to care for them
Willow Houck
Alton
Summary
With many skills learned at Walgreens, like helping resolve customer issues in a timely and kind manner, leading my team and giving expectations for the shift, and creating a welcoming environment for customers and employees to thrive. Other skills include some from being a camp counselor, such as learning how to speak loud enough for a group to hear me, leading activities such as hikes, games, and crafts (while also making sure the group remained safe and smart), and planning out weekly endeavors during downtime.
Overview
4
4
years of professional experience
Work History
Shift Leader
Walgreens
11.2024 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed cash and credit card transactions accurately using POS software.
- Maintained database systems to track and analyze operational data.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Camp Counselor
The Nature Institute
05.2022 - 08.2024
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Implemented rules and regulations to enforce discipline and compliance.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Planned weekly activities schedule for assigned group.
Activities Coordinator
Cedarhurst Assisted Living
01.2024 - 07.2024
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement
- Prepared supplies for crafts and games.
- Went room to room discussing new activities with residents, making sure they are aware of upcoming events.
- Self-motivated, with a strong sense of personal responsibility.
Dining Room Server
Villa Rose Senior Living Community
12.2023 - 02.2024
- Stayed up-to-date on menu changes to help residents make food choices.
- Took orders and delivered food items to residents in main dining room.
- Checked on needs of each table and retrieved additional items.
- Built long-lasting relationships with residents.
- Checked in with customers and specific dietary needs while refilling waters and clearing plates.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to resident needs.
Hostess
Bakers and Hale
08.2023 - 12.2023
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Promoted business loyalty by fostering positive customer relationships.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Seated customers based on guest preferences and seating availability.
Customer Service/Food Runner
Shivers Frozen Custard
08.2021 - 11.2021
- Greeted customers and provided outstanding customer service.
- Addressed customer complaints and inquiries to verify satisfaction.
- Processed payments for orders and provided customers with change.
- Offered product samples, answered questions and helped customers find items.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
Education
High School Diploma -
Alton High School
Alton05-2024
Skills
- Strong verbal and written communication
- Team collaboration and leadership
- Flexible schedule
- Strategic thinking
- POS system operation
- Positive attitude
- Quick learner
- Customer service
- Open to new plans and ideas
- Organized
- Responsibility and action taking
- Goal setting and tracking
Interests
Timeline
Shift Leader
Walgreens
11.2024 - Current
Activities Coordinator
Cedarhurst Assisted Living
01.2024 - 07.2024
Dining Room Server
Villa Rose Senior Living Community
12.2023 - 02.2024
Hostess
Bakers and Hale
08.2023 - 12.2023
Camp Counselor
The Nature Institute
05.2022 - 08.2024
Customer Service/Food Runner
Shivers Frozen Custard
08.2021 - 11.2021
High School Diploma -
Alton High School
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