WILLIAM WOODFORK
Evanston,IL
Summary
Award-winning, multi-nominated leader with a proven track record of driving account growth and achieving success in key accounts within the logistics and supply chain industry. Leading by example, embracing challenges, and fostering an open mindset contribute to the development of efficient, well-executed solutions. A commitment to organization and dependability ensures the building of positive relationships, while custom-tailored strategies consistently support global business growth. Prepared to bring transformative leadership to new opportunities and drive impactful results.
Overview
10
10
years of professional experience
Work History
Key Account Operations Lead
HTL Freight
04.2023 - Current
- Operations lead for various companies across multiple industries (medical, construction, packaging, food/beverage, etc.) and modes (LTL, FTL, Flatbed, Partial, Dry Van, Reefer, etc.)
- Collaborated with the VP and CEO to integrate the operations and existing accounts of the New Hampshire office acquired through M&A (including frequent travel, training, relationship building, leadership, new SOPs and efficient organization to make it a seamless transition).
- Generated 21.7% Margin on $900k Revenue while achieving 98.9% on time pickup and delivery service levels through effective quoting, frequent communication, and customer satisfaction.
- Managed daily communications and process as first line of communication with customers from quoting to top-tier execution through the finish line.
- Built multiple SOPs to organize and strengthen the team to maximum levels of efficiency.
- Streamlined operational processes to enhance delivery efficiency, communication, and reduce turnaround times.
- Coordinated cross-departmental collaboration to optimize execution.
- Led multiple projects in order to meet and exceed customer deadlines and urgency.
Team Lead - Business Development
Goldcoast Logistics
09.2021 - 03.2023
- Led and helped train a team of 5-10 employees to achieve operational excellence on multiple national accounts through various platforms such as TMS, YMS, WMS, email, phone systems, and diverse selection of software.
- Collaborated with the COO, VP, and Upper Management to resolve issues and create solutions internally and externally.
- Executed every process and built solid relationships from the onboarding stage to delivery and invoicing.
- Created and executed plans to exponentially grow successful accounts and took initiative to become the main contact.
- Created SOPs, QBR and KPI meetings as well as trailer pool programs to ensure consistent customer service.
- Implemented process improvements that streamlined operations and increased efficiency across departments.
- Developed strong relationships with key clients, resulting in increased revenue and repeat business.
Sales Inventory Support and Supply Planning Coordinator – Surgery Kitting Division
Medline Industries
08.2020 - 09.2021
- Gained proficient experience in SAP, Tableau, and Excel managing the inventory of 5000 surgery kits for nationwide hospitals
- Generated and analyzed inventory health reports daily and weekly for all urgent customers
- Setup weekly meetings with Sales managers and reps to be proactive on potential inventory issues
- Collaborated with Supply Chain Directors, Buyers, Transportation, Account Management, Sales, and Marketing to provide the best service and products to the customers/medical centers based on their custom needs
Account Operations Specialist
Globaltranz / AFN LLC
07.2019 - 07.2020
- Promoted and earned more responsibility by becoming the primary trusted contact for National customers
- Elected as Assistant Team Lead for a team of 10+ employees
- Employee of the Month April 2019 (Nominated 10+ times in other months)
- Expanded my repertoire in split quoting, project management, customer onboarding, offers and issue resolution
- Created a new preload trailer pool process which resulted in 98.5% On Time Delivery
- Co-leader of CORE Red (philanthropy team) to help create and organize multiple events for the local community
- Collaborated with cross-functional teams to coordinate logistics and resolve shipping discrepancies.
- Led initiatives to enhance customer service delivery through effective communication strategies.
Account Coordinator
Globaltranz / AFN LLC
04.2018 - 07.2019
- Promoted to become an assistant liaison between the customers and operations specialists.
- Data entry to build, organize, and schedule truck loads through EDI and TMS systems.
- Built relationships with shippers and receivers to exceed expectations of satisfaction.
- Coordinated communication between clients and logistics teams to streamline operations.
Logistics Coordinator
Globaltranz / AFN LLC
10.2016 - 03.2018
- Main liaison between carriers/drivers and carrier sales to provide precise load tracking.
- Initiated/received 100-200 calls daily to proactively ensure successful pickup and delivery.
- Analyzed tracking data to identify inefficiencies and recommend process improvements.
Education
B.S.B.A. Marketing - Marketing
Xavier University
Cincinnati, OH05-2016
Skills
- Software/ programs: Mcleod, SAP, Transplace, TAI, Tableau, Sales Force, Workday, Microsoft Office Suite, TMS / YMS/ WMS systems, Qlik
- Attributes: Decision maker, Organizer, Efficient, Proven leader, Open-minded, Quick learner
Websites
Timeline
Key Account Operations Lead
HTL Freight
04.2023 - Current
Team Lead - Business Development
Goldcoast Logistics
09.2021 - 03.2023
Sales Inventory Support and Supply Planning Coordinator – Surgery Kitting Division
Medline Industries
08.2020 - 09.2021
Account Operations Specialist
Globaltranz / AFN LLC
07.2019 - 07.2020
Account Coordinator
Globaltranz / AFN LLC
04.2018 - 07.2019
Logistics Coordinator
Globaltranz / AFN LLC
10.2016 - 03.2018
B.S.B.A. Marketing - Marketing
Xavier University