William Thompson
Brocton,IL
Summary
With a proven track record at Birkeys Farm Store, I excel in heavy equipment sales and field service, blending expert knowledge in hydraulic systems with exceptional leadership skills. Achievements include negotiating cost-saving vendor contracts and developing comprehensive training programs, significantly enhancing operational efficiency and safety compliance.
Experienced with heavy equipment operations and team supervision. Utilizes strategic planning and coordination to ensure project deadlines are met. Knowledge of safety protocols and operational standards, leading to reliable and efficient project execution.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Heavy Equipment Sales
Birkeys Farm Store
09.2019 - Current
- Identified opportunities for cost savings in equipment procurement, negotiating favorable vendor contracts and reducing overall expenses.
- Operated range of heavy equipment on regular basis with advanced skill.
- Strictly adhered to company safety procedures, noticeably decreasing job site accidents.
- Ensured compliance with company policies and industry regulations regarding equipment usage, safeguarding both employees and company assets from potential hazards.
- Advised on the selection of new heavy equipment purchases, ensuring compatibility with current fleet assets and overall operational requirements.
- Led cross-functional teams tasked with evaluating existing processes and identifying areas for improvement in order to optimize resource utilization rates while adhering to established budgets.
- Reduced downtime through proactive detection of potential equipment issues, performing preventive maintenance tasks.
- Developed strong relationships with key stakeholders such as suppliers, vendors, and internal departments to facilitate smooth operations across all areas of responsibility.
- Collaborated with management to develop comprehensive training programs for new hires, decreasing time required for skill acquisition.
- Created and maintained daily and weekly reports for upper management.
- Contributed to development, implementation, and execution of maintenance programs.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
- Received master technician certification in multiple fields to better serve company and customers
- One of the top diagnostic technicians on electrical hydraulic and guidance functions
Field Service Technician
Sloan Implement Co
02.2015 - 09.2019
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Streamlined diagnostic procedures to reduce downtime, employing advanced troubleshooting techniques on complex machinery.
- Optimized route planning for service calls to maximize number of daily visits without compromising service quality.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Worked with diverse types of weather and ground conditions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $350000
Foreman
Sentry Roofing
06.2007 - 04.2013
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
- Inspected completed work to verify quality standards and compliance with criteria.
- Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
- Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
- Adapted workflows in response to changing environmental conditions or unexpected challenges encountered during construction activities.
- Collaborated with project managers in planning stages, advising on schedule adjustments and potential obstacles.
Truck Driver and Mechanic
US Army
03.2000 - 03.2008
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
Education
No Degree - Master Technician
John Deere U
OnlineNo Degree - CASE IH Mastertech Program
Web Academy
OnlineHigh School Diploma -
Shiloh High School
Hume, IL05-2001
Skills
- Excavator operation
- Skid steer operation
- Diesel engine repair
- Loader operation
- Backhoe operation
- Bulldozer operation
- Heavy equipment operation
- GPS navigation
- Environmental awareness
- Hydraulic systems
- Electrical systems
- Compactor operation
- Equipment Repair
- Equipment inspection
- Telescopic handler operation
- Grader operation
- Crane operation
- Paving equipment operation
- Drilling equipment operation
- Trencher operation
- Heavy machinery troubleshooting
- Workload scheduling
- Pile driving equipment operation
- Installation procedures
- Customer service
- Problem-solving
- Skilled maintenance and repair
- Time management
- Attention to detail
- Leadership skills
- Problem-solving abilities
- Tools and equipment maintenance
- Multitasking
- Excellent communication
Accomplishments
Achieved Master Tech status in Combines, Tractors,Sprayers and Construction Equipment
Certification
- Illinois Driver's License
- OSHA Certified
- CPR/AED Certification
- First Aid Certification
- Forklift Certification
Timeline
Heavy Equipment Sales
Birkeys Farm Store
09.2019 - Current
Field Service Technician
Sloan Implement Co
02.2015 - 09.2019
Foreman
Sentry Roofing
06.2007 - 04.2013
Truck Driver and Mechanic
US Army
03.2000 - 03.2008
No Degree - Master Technician
John Deere U
No Degree - CASE IH Mastertech Program
Web Academy
High School Diploma -
Shiloh High School
Similar Profiles
Ava FoleyAva Foley
FOH Team Member at Middlehurst Farm StoreFOH Team Member at Middlehurst Farm Store
YENNIFER CELIS MOGOLLONYENNIFER CELIS MOGOLLON
Section Leader at Harris Farm Markets West End StoreSection Leader at Harris Farm Markets West End Store
Gabriel MeiningerGabriel Meininger
Hardware Sales Associate at Wilco Farm StoreHardware Sales Associate at Wilco Farm Store
Greg /Austin WallaceGreg /Austin Wallace
Grain Farmer at Self EmployedGrain Farmer at Self Employed
Micheline BrutusMicheline Brutus
PCA at Tempus UnlimitedPCA at Tempus Unlimited