William Salkeld
Lombard
Summary
Dynamic General Manager with a proven track record at Wash U Carwash, excelling in team leadership and sales growth.
Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
General Manager
Wash U Carwash
08.2024 - Current
- Oversaw daily operations, ensuring optimal workflow and customer satisfaction.
- Managed staff schedules, improving team efficiency and service delivery.
- Implemented training programs for new employees, enhancing skill development and retention.
- Analyzed customer feedback to identify areas for service improvement.
- Established performance metrics to drive team accountability and productivity.
- Fostered a positive work environment, promoting teamwork and employee morale.
- Developed and implemented strategies to increase sales and profitability.
Assistant Manager
Wash U Carwash
04.2024 - 08.2024
- Assisted in daily operations to ensure efficient carwash procedures and quality service delivery.
- Monitored inventory levels and coordinated supply orders to maintain consistent service availability.
- Analyzed employee performance metrics to identify training needs and foster professional development.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Route Sales Representative
Alpha Baking Company
10.2017 - 09.2023
- Delivered products to customers efficiently, ensuring timely and accurate service.
- Managed inventory and maintained stock levels to meet customer demand.
- Developed strong customer relationships through effective communication and service.
- Conducted regular route assessments to optimize delivery schedules and reduce delays.
- Collaborated with warehouse teams to ensure product availability and quality control.
- Collaborated with customers to identify needs and provided catered solutions
Area Loss Prevention Manager
Capital Security & Investigations
04.2013 - 09.2017
- Developed and implemented loss prevention strategies to minimize theft and shrinkage.
- Conducted comprehensive audits of security procedures and protocols across multiple locations.
- Trained and mentored staff on effective loss prevention techniques and compliance standards.
- Analyzed incident reports to identify trends and recommend corrective actions.
- Enhanced surveillance systems, improving monitoring capabilities and response times.
- Collaborated with law enforcement to investigate complex theft cases and recover stolen assets.
- Established an open communication channel between management and staff, fostering a culture of accountability and vigilance against potential losses.
Quality Assurance Manager
Dreams Inc.
09.2009 - 02.2014
- Established key performance indicators for QA processes, monitoring effectiveness and ensuring continuous improvement.
- Managed vendor quality assessments, ensuring alignment with company standards and customer expectations.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Improved customer satisfaction ratings through meticulous attention to detail and consistent quality control measures.
Education
High School Diploma -
Edwin G Foreman
Chicago, IL06-2004
Skills
- Team leadership
- Skilled in troubleshooting challenges
- Experienced in guiding teams
- Professional development
- Talent growth initiatives
- Team management
- Sales team coaching
Timeline
General Manager
Wash U Carwash
08.2024 - Current
Assistant Manager
Wash U Carwash
04.2024 - 08.2024
Route Sales Representative
Alpha Baking Company
10.2017 - 09.2023
Area Loss Prevention Manager
Capital Security & Investigations
04.2013 - 09.2017
Quality Assurance Manager
Dreams Inc.
09.2009 - 02.2014
High School Diploma -
Edwin G Foreman