WILLIAM R. AUGUSTAVE
Flossmoor
Summary
Driven college student pursuing a degree in civil Engineering, with a strong pre-STEM foundation. Eager to apply hands-on problem-solving abilities and teamwork in a competitive Summer Internship in civil engineering, leveraging expertise in CAD and architectural modeling to contribute effectively in a professional environment.
Overview
5
5
years of professional experience
Work History
Guest Experience Specialist & Attractions Operator
Navy Pier
Chicago
06.2021 - Current
- Oversee safe, compliant operation of high-occupancy rides and signature attractions, strictly adhering to safety protocols to maintain guest safety.
- Manage high-volume guest relations, executing ticket transactions and processing refunds while delivering detailed navigation and site information to enhance guest experience.
- Utilize critical thinking and clear communication to resolve complex guest issues and complaints efficiently, ensuring satisfaction under pressure.
Education
Associate of Science - Architecture
Harold Washington College
Chicago, Illinois01-2026
Pre-STEM Coursework -
Loyola University Chicago, Arrupe College
Chicago, Illinois12-2024
College Preparatory Diploma -
Homewood-Flossmoor High School
Flossmoor, Illinois05-2023
Skills
- Customer Relations & Service
- Team Collaboration & Leadership
- Conflict Resolution & Problem Solving
- Safety Compliance & Operations
- Project Lead The Way (PLTW) Curriculum
- STEM Foundations
- CAD & Architectural Modeling
Timeline
Guest Experience Specialist & Attractions Operator
Navy Pier
06.2021 - Current
Associate of Science - Architecture
Harold Washington College
Pre-STEM Coursework -
Loyola University Chicago, Arrupe College
College Preparatory Diploma -
Homewood-Flossmoor High School