Summary
Overview
Work History
Education
Skills
Languages
Timeline
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William Pearn

Batavia

Summary

IT and network repair specialist at Best Buy with a proven track record in troubleshooting and installation and repair. Recognized for enhancing customer and employee satisfaction through effective problem-solving and attention to detail. Skilled in preventive computer maintenance and adept at multitasking in fast-paced environments, ensuring optimal system performance and reliability.

Skilled in troubleshooting and maintaining complex systems. Consistently ensured optimal operation of equipment, leading to significant improvements in efficiency and reliability. 15 years in problem-solving and technical diagnostics and repair of networking issues, point of sale and workstation software and hardware. Setting up Mac, Windows, and Linux systems, as well as deploying networking, security systems, maintaining servers, and high end Audio/Video equipment.

Overview

15
15
years of professional experience

Work History

Field Functionality Technician

Best Buy
01.2025 - Current
  • Assisted in troubleshooting and repairing equipment to ensure operational efficiency.
  • Learned safety protocols and best practices for equipment handling and maintenance.
  • Supported team in conducting routine inspections to maintain equipment functionality.
  • Operated various tools and machinery following established safety guidelines.
  • Installed and configured hardware and software for optimal system performance.
  • Provided technical support to end-users, resolving issues efficiently.
  • Conducted routine maintenance on systems and peripherals to ensure reliability.
  • Collaborated with team members on troubleshooting network connectivity problems.
  • Assisted in training staff on new technologies and software applications.
  • Documented procedures and solutions for common technical issues to streamline support.
  • Monitored system performance, identifying areas for improvement and efficiency gains.
  • Responded promptly to service requests, enhancing user satisfaction through effective problem-solving.
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.

In Home Expert

AT&T
01.2024 - 12.2024
  • Skilled at working independently and collaboratively in a team environment.
  • Installed and configured equipment according to specifications and safety standards.
  • Diagnosed and repaired technical issues promptly to minimize downtime.
  • Trained junior technicians on installation processes and best practices.
  • Collaborated with project managers to ensure timely completion of installations.
  • Improved installation procedures by implementing feedback from team members.
  • Installed and configured telecommunications systems, ensuring optimal performance and reliability.

Assistant Store Manager

T-Mobile
09.2020 - 01.2023
  • Managed daily store operations, ensuring efficient workflows and optimal customer service.
  • Assisted in developing employee schedules, enhancing team productivity and coverage.
  • Trained new staff on operational procedures, fostering a knowledgeable and effective team.
  • Implemented inventory management strategies, reducing stock discrepancies and improving accuracy.
  • Monitored financial performance, identifying areas for cost reduction and revenue enhancement.
  • Led team meetings to communicate objectives, aligning staff efforts with company goals.
  • Analyzed sales data to inform merchandising strategies, driving product placement effectiveness.
  • Enhanced customer engagement through targeted promotions, contributing to increased foot traffic and loyalty programs.

Apple Solutions Consultant

Apple
09.2010 - 08.2020
  • Provided tailored technology solutions to enhance customer satisfaction and engagement.
  • Collaborated with cross-functional teams to develop and implement effective sales strategies.
  • Delivered technical training sessions to clients, improving product knowledge and usage efficiency.
  • Analyzed customer feedback to identify trends and recommend improvements in service delivery.
  • Guided customers through setup processes, ensuring seamless integration of Apple products into their workflows.
  • Mentored junior team members on best practices for customer interactions and product demonstrations.
  • Developed training materials to enhance employee onboarding and skill development.
  • Facilitated workshops to improve team collaboration and communication skills.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Streamlined technical support process for enhanced user satisfaction and faster issue resolution.
  • Streamlined technical support processes by creating detailed documentation for common issues and resolutions.
  • Enhanced user satisfaction by providing timely and effective technical support.

Education

Private Pilots License - Aviation

Southern Illinois University
Carbondale, IL

High School Diploma -

Batavia High School
Batavia, IL
06-2009

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Power Tools and Equipment
  • Written/Verbal communication
  • Troubleshooting
  • Installation and repair
  • Maintenance and repairs
  • Mechanical Knowledge
  • Preventive Computer Maintenance
  • Documentation and reporting

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Field Functionality Technician

Best Buy
01.2025 - Current

In Home Expert

AT&T
01.2024 - 12.2024

Assistant Store Manager

T-Mobile
09.2020 - 01.2023

Apple Solutions Consultant

Apple
09.2010 - 08.2020

Private Pilots License - Aviation

Southern Illinois University

High School Diploma -

Batavia High School

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William Pearn