Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Promoted Field Train Officer
Generic

William Payne

Broadview

Summary

Dynamic public safety professional with experience at Trinity Health, skilled in emergency response and de-escalation strategies. Proven ability to enhance safety protocols and collaborate effectively with law enforcement. First aid certified, adept at report preparation, and committed to ensuring the security and satisfaction of individuals in diverse environments.

Experienced with ensuring safety and protection of communities. Utilizes effective communication and quick decision-making to handle emergencies efficiently. Knowledge of public safety regulations and crisis management strategies.

Overview

10
10
years of professional experience

Work History

Public Safety Officer

Trinity Health
09.2023 - Current
  • Monitored premises to ensure safety and security of individuals and property.
  • Assisted in emergency response efforts, providing support to first responders.
  • Conducted routine patrols to identify potential hazards and enforce safety protocols.
  • Collaborated with local law enforcement during incidents to enhance public safety measures.
  • Documented incidents and prepared reports for review by supervisory personnel.
  • Patrolled assigned areas on foot, horseback or by vehicle.

Cashier

Rivers Casino
07.2023 - 01.2024
  • Processed customer transactions efficiently, ensuring accurate cash handling and register balancing.
  • Managed point-of-sale system, providing seamless checkout experience for customers.
  • Assisted in training new cashiers on operational policies and customer service standards.
  • Resolved customer inquiries and complaints promptly, enhancing overall satisfaction levels.
  • Monitored cash drawer for discrepancies, conducting audits to maintain financial accuracy.
  • Greeted customers entering store and responded promptly to customer needs.

Delivery Driver

Fed Ex Ground
08.2018 - 04.2023
  • Delivered packages efficiently to ensure timely customer satisfaction.
  • Operated delivery vehicles following safety protocols and traffic regulations.
  • Managed route planning to optimize delivery times and reduce fuel costs.
  • Maintained accurate records of deliveries, including signatures and receipts.
  • Conducted routine vehicle inspections and performed basic maintenance tasks.

Front Desk Agent

Holiday Inn Express Hotel Suites
05.2015 - 08.2018
  • Managed front desk operations, providing exceptional guest service and addressing inquiries effectively.
  • Coordinated check-in and check-out processes, ensuring smooth transitions for guests.
  • Trained new staff on customer service protocols and front desk procedures.
  • Developed and maintained positive relationships with guests, enhancing overall satisfaction.
  • Resolved guest complaints promptly, improving retention and loyalty rates.
  • Collaborated with housekeeping and maintenance teams to ensure room readiness and guest comfort.
  • Collected room deposits, fees, and payments.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Education

No Degree - Computer And Information Sciences

University of Phoenix
Tempe, AZ
09-2025

High School Diploma -

Fenton High School
Bensenville, IL
05-2011

Skills

  • De-escalation strategies
  • First aid certified
  • Report preparation
  • Emergency response
  • Grounds patrol
  • Public safety
  • Dispatch communication

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved [Issue] which led to [Results].
  • Collaborated with team of [Number] in the development of [Project name].
  • Resolved product issue through consumer testing.

Timeline

Public Safety Officer

Trinity Health
09.2023 - Current

Cashier

Rivers Casino
07.2023 - 01.2024

Delivery Driver

Fed Ex Ground
08.2018 - 04.2023

Front Desk Agent

Holiday Inn Express Hotel Suites
05.2015 - 08.2018

No Degree - Computer And Information Sciences

University of Phoenix

High School Diploma -

Fenton High School

Promoted Field Train Officer

I train all new officer's when hired.

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