William Martinez
Chicago
Summary
Motivated professional with a commitment to top-tier performance. Strong leadership and motivational skills in addition to a focus on customer satisfaction. Maximize quality assurance through compliance with regulatory guidelines and training initiatives. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty.
Overview
4
4
years of professional experience
Work History
Server
Sifr
06.2024 - Current
- Articulated the culture, ingredients, menu item sourcing, and cooking methods; connecting the menu to the cuisine to provide a unique experience.
- Consistently achieved a higher A.P.C. metric based on daily, weekly, and monthly reportings.
- Delivered genuine customer service to support company rapport and guest satisfaction.
Assistant General Manager
Bonhomme Hospitality Group
02.2024 - 06.2024
- Managed day-to-day operations, ensuring high levels of customer service and satisfaction.
- Mentored staff on problem resolution techniques and provided guidance regarding company policy.
- Acknowledged outstanding staff performance to boost company morale and productivity.
Supervisor
Hotel Robey
08.2021 - 01.2024
- Develop and implement a comprehensive onboarding program for new employees, including orientation, training, and mentorship, to ensure a smooth transition and a positive first impression of the hotel.
- Create and maintain a positive work environment that promotes teamwork, collaboration, and employee engagement.
- Promote a culture of exceptional customer service among the hotel staff, ensuring that they consistently deliver high-quality service to enhance guest satisfaction and loyalty.
Education
Advertising -
University of Southern Indiana
05.2010
Skills
- Communication
- Operations Management
- Highly Reliable
- Toast POS
- Positive and professional
- Staff Management
- Attention to Detail
- Solution Oriented
- BASSET/Serve Safe Food Certified
Timeline
Server
Sifr
06.2024 - Current
Assistant General Manager
Bonhomme Hospitality Group
02.2024 - 06.2024
Supervisor
Hotel Robey
08.2021 - 01.2024
Advertising -
University of Southern Indiana
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