William Mahnke
Baileyville
Summary
Dedicated professional with a proven track record of excellent attendance and flexibility, complemented by strong communication skills and a positive attitude. Recognized for a strong work ethic and self-motivation, consistently striving for personal and professional growth. Eager to embrace new challenges and opportunities for learning while contributing effectively to team success and organizational goals. Committed to maintaining high performance standards and fostering a collaborative work environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Order Filler
Walmart Distribution Center
Sterling, IL
05.2023 - Current
- Accurately pick and stage merchandise using voice directed systems to ensure timely and efficient distribution.
- Operate material handling equipment to transport freight safely.
- Efficiently utilizes warehouse management systems to track and fulfill orders accurately.
- Comply with OSHA and company safety protocols to minimize workplace hazards.
- Facilitate smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
- Demonstrate adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
- Balance competing priorities effectively within a high-pressure environment, consistently delivering results that met or exceeded expectations.
- Successful in meeting daily targets consistently, demonstrating reliability and commitment to excellence in performance.
Online Picking & Dispensing Associate
Walmart
05.2021 - 04.2025
- Fulfilled and satisfied customer orders.
- Remained consistent as a top 5 picker which included tasks like best pick-rate, items filed, and least amount of items not found.
- Dispensed groceries into customer vehicles in a neat and friendly manner.
- Implemented process improvements to enhance workflow efficiency and reduce operational delays.
- Performed fulfillment in things like exceptions, down stack, and pack orders for SFS (ship from store)
- Maintained customer satisfaction by resolving complex issues and providing exceptional service at all times.
Stocking Team Lead
Walmart
Freeport, IL
10.2020 - 04.2021
- Managed a team of 20 associates that were responsible for working all consumable areas of the store.
- Led team in achieving operational efficiency, optimizing workflow processes across multiple departments.
- Analyzed inventory management systems, implementing strategies that improved stock accuracy and reduced waste.
- Ensured associated tasks were completed in a timely manner.
- Trained associates on correct stocking procedures, including top stock and overstock.
- Verified high ticket electronics items that would come in through the GM Truck.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Unloaded various supplier trucks including frozen dairy, meat and produce.
- Monitored broken merchandise through claims reporting with high accuracy.
Support Manager
Walmart
04.2016 - 10.2020
- Led customer support team to enhance service quality and customer satisfaction.
- Ensured assigned areas of the store are being zoned as well as making sure returns are being replenished to the sales floor.
- Collaborated with cross-functional teams to address recurring customer issues and improve overall experience.
- Managed escalated customer inquiries, ensuring resolution aligned with company standards and policies.
- Collaborated with cross-functional teams to address product issues impacting customer experience.
- Established performance metrics to monitor team effectiveness and ensure accountability in support services.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Identified process enhancements to reduce inconsistencies and drive improvements to support ongoing company success.
Customer Service Manager
Walmart
05.2015 - 04.2016
- Supervised team members, including cashiers, greeters, cart associates, and service desk associates.
- Achieved high customer satisfaction through proactive support and responsive service.
- Managed scheduling of breaks and lunches, optimizing staffing to meet operational needs. Oversaw adherence to company policies on returns and exchanges, ensuring compliance. Supervised cash handling procedures to enhance accuracy and security.
- Led customer service team to enhance operational efficiency and improve customer satisfaction metrics.
- Implemented new feedback systems to address customer concerns and streamline issue resolution processes.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Sales Associate
Walmart
07.2013 - 05.2015
- Enhanced customer satisfaction by delivering exceptional service through welcoming greetings.
- Achieved a safe and organized work environment, ensuring customers felt comfortable.
- Increased sales efficiency by restocking merchandise from the warehouse to the sales floor promptly.
- Optimized inventory management with precise labeling and pricing of all merchandise.
- Demonstrated comprehensive knowledge of store offerings to assist customers in their selections.
- Facilitated smooth transactions by proficiently operating cash register and processing diverse services.
Education
High School -
Forreston Valley High School
Forreston, IL01-2012
Skills
- Excellent customer service skills
- Great judgement
- Order accuracy
- Training and mentoring
- Team building
- Attention to detail
- Time management
- Teamwork and collaboration
- Workplace safety
- Staff management
- Complex Problem-solving
- Load transportation skills
- Forklift operation
Certification
Walmart, 2016 -2021
- Forklift Certification (Forklift, scissor lift, walkie-stacker, electric pallet jack)
Timeline
Order Filler
Walmart Distribution Center
05.2023 - Current
Online Picking & Dispensing Associate
Walmart
05.2021 - 04.2025
Stocking Team Lead
Walmart
10.2020 - 04.2021
Support Manager
Walmart
04.2016 - 10.2020
Customer Service Manager
Walmart
05.2015 - 04.2016
Sales Associate
Walmart
07.2013 - 05.2015
High School -
Forreston Valley High School