Summary
Overview
Work History
Education
Skills
Certification
Customer satisfaction award in 2013 and 2015
Timeline
Generic

William Johanson

East Moline

Summary

Dynamic and results-driven professional with a proven track record at Truck Country, excelling in outside parts sales. Recognized for exceptional customer service and strong problem-solving skills, I effectively foster teamwork and collaboration while managing multiple projects. Committed to continuous improvement, I ensure timely deliveries and enhance client satisfaction through effective communication and attention to detail.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Outside Parts Sales

Truck Country
10.2017 - 07.2025
  • Self-motivated, with a strong sense of personal responsibility.

  • Developed and maintained courteous and effective working relationships.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Warehouse Manager

Zeglins Tv & Appliance
02.2008 - 06.2017
  • Oversaw daily warehouse operations, ensuring efficient workflow and compliance with safety standards.
  • Managed inventory control processes, optimizing stock levels to meet customer demands.
  • Developed and enforced procedures to streamline shipping and receiving processes, reducing delays.
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Oversaw daily delivery operations, ensuring timely and accurate shipments to customers.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Fostered positive relationships with clients, addressing concerns promptly and professionally.
  • Drove company truck for local and intra-state pick-ups and deliveries.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Delivery Team Lead

American TV Appliance & Furniture
10.1998 - 11.2007
  • Led cross-functional teams to enhance delivery efficiency and service quality.
  • Developed training programs for new team members, improving onboarding processes.
  • Implemented best practices for route optimization, reducing delivery times significantly.
  • Monitored performance metrics, identifying areas for process improvements and cost reductions.
  • Reduced customer complaints by addressing concerns promptly and implementing corrective measures for improved service quality.
  • Promoted a safety-first culture within the delivery team by setting clear expectations and enforcing adherence to company policies and industry regulations.
  • Fielded customer questions and complaints and rectified issues.
  • Built working relationships with clients to foster loyalty and encourage repeat business.

Education

GED -

Moline High School
Moline, IL

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Flexible and adaptable
  • Time management
  • Attention to detail
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Calm under pressure

Certification

Multiple daimler certifactions for heavy duty truck parts.

forklift certifaction twice.

Customer satisfaction award in 2013 and 2015

Received customer satisfaction award in 2013 and 2015 for exceeding customer satisfaction goals.

Timeline

Outside Parts Sales

Truck Country
10.2017 - 07.2025

Warehouse Manager

Zeglins Tv & Appliance
02.2008 - 06.2017

Delivery Team Lead

American TV Appliance & Furniture
10.1998 - 11.2007

GED -

Moline High School

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William Johanson