William D. Apostolos
Aurora
Summary
Dynamic leader with 20 years of experience in supervision and management, specializing in production management and team coordination. Demonstrated success in optimizing workflow and conflict resolution, resulting in enhanced productivity. Committed to utilizing extensive expertise to drive effective decision-making processes.
Overview
22
22
years of professional experience
Work History
Production Supervisor
MSI Express
Batavia
07.2024 - Current
- Managed a team of over 20 employees, guaranteeing task completion with precision.
- Supervised daily production operations, ensuring seamless workflow and efficiency.
- Coordinated shift schedules to maximize labor efficiency and coverage.
- Monitored inventory levels and ordered materials to support uninterrupted production operations.
- Reviewed individual performance, addressing issues to enhance overall productivity.
- Resolved employee conflicts professionally to maintain a positive work environment.
Production Manager
Exela
Naperville
01.2014 - 06.2024
- Ensure supervisors and team leads are managing workflow properly so deadlines are not missed.
- Partnered with site manager to identify cost-cutting opportunities, enhancing site financial performance.
- Collaborated with site manager to mitigate client errors, ensuring compliance with client SLAs.
- Troubleshoot system issues to ensure workflow continues and clients are not impacted
- Managed Quality level according to Client/Company SLA standards.
- Provide clients RCAs when client SLA failed for month.
- Lead town hall meetings for associates to advise on passed and failed SLAs as well as upcoming events.
- Facilitated communication between employees and management to resolve conflicts. on work floor.
- Work with HR and recruiters to onboard new hires.
National Account Specialist
Exela
01.2008 - 01.2013
- Host weekly/monthly call meetings with clients/sites to go over any issues or concerns with workflow, errors, or changes to processing instructions.
- Managed day-to-day client contact for resolution of errors, file issues, and general inquiries.
- Collaborated with site management teams to communicate client requests, concerns, and account status updates.
- Collaborate with assigned account RMs to provide account status from a day-to-day perspective.
- Manage the Service Request (SR) needs of the client between all appropriate parties i.e., Programming, iView Team, SSC, etc.
- Provide the sites with data on error research and incident trending.
- Coordinated ePayment inquiries for the Regulus network in collaboration with RPPS and Check Free.
- Proficient with performing readability testing and preparing deposits via backup strategy for ICL clients on the Wausau platform.
Shift Supervisor
Exela
01.2005 - 01.2008
- Managed workflow in the areas of mail processing, transport (image capture and bank preparation), data entry, deposits, rejects, and the manual opening area.
- Managed to Quality level according to Client / Company SLA standards.
- Ensured associate adherence to procedure changes, enhancing operational compliance.
- Facilitated associate development through regular coaching and feedback sessions, fostering team growth.
- Led daily meetings with team leads to review daily focus objectives and goals.
- Multitasked to address unexpected staffing gaps and maintain service levels.
- Managed weekly payroll and annual staff reviews, addressing employee disciplinary actions as necessary.
- Collaborated with Site Operations Team to address quality and production metrics.
Education
High School Grad -
West Aurora High School
Skills
- Workflow improvement
- Production planning
- Quality control
- Workflow improvement
- Team management
- Employee development
- Dispute resolution
- Workflow improvement
Timeline
Production Supervisor
MSI Express
07.2024 - Current
Production Manager
Exela
01.2014 - 06.2024
National Account Specialist
Exela
01.2008 - 01.2013
Shift Supervisor
Exela
01.2005 - 01.2008
High School Grad -
West Aurora High School