Summary
Overview
Work History
Education
Skills
Timeline
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William Cuker

O'Fallon

Summary

Accomplished Senior General Manager with a proven track record at Buffets, Inc., specializing in operations management and staff training and development. Expert in driving revenue growth and fostering strategic partnerships, achieving notable increases in market share. Skilled in mentoring teams for peak performance, demonstrating exceptional P&L management and operational excellence. Savvy Senior Store Manager with 38 years overseeing staff, daily activities and business strategies. Dedicated to coaching and retaining talented employees through training, task delegation and motivational techniques. Highly skilled at overseeing operational activities ranging from accounting to complex customer issue resolution for budget control, positive experience and smooth operations.

Overview

30
30
years of professional experience

Work History

Food Service Manager

Sodexo USA
06.2021 - 06.2024
  • Trained and supervised new staff to enhance patient and hospital staff service skills and comply with food safety standards.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Tracked food production levels, meal counts, and supply costs.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.

General Manager

Xperience Food Group
05.2020 - 04.2021
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Senior Associate Manager

Cracker Barrell Old Country Store
04.2012 - 10.2019
  • Led cross-functional teams to successfully complete projects within budget and on schedule.
  • Identified opportunities for business growth by conducting market research and analyzing industry trends.
  • Supported the development of long-term business strategies through thorough analysis of market conditions and competitor positioning.
  • Implemented cost-saving measures by identifying inefficiencies and reallocating resources as needed.

Senior General Manager

Buffets, Inc.
02.1994 - 04.2012
  • Ensured compliance with industry regulations and company policies by implementing stringent risk management protocols and regularly auditing internal processes.
  • Implemented innovative solutions to address complex business challenges, resulting in improved organizational effectiveness.
  • Mentored and developed high-performing teams through effective coaching, feedback, and performance management.
  • Developed and executed successful business strategies, driving growth in revenue and market share.
  • Supervised employees for exceptional store operations, customer retention and positive brand experiences.

Education

Associate of Applied Science - Food And Beverage

Forest Park Community College
St Louis, MO
01.1987

Skills

  • Staff Training and Development
  • Operations Management
  • Strategic Partnerships
  • Staff Training
  • P&L Management

Timeline

Food Service Manager

Sodexo USA
06.2021 - 06.2024

General Manager

Xperience Food Group
05.2020 - 04.2021

Senior Associate Manager

Cracker Barrell Old Country Store
04.2012 - 10.2019

Senior General Manager

Buffets, Inc.
02.1994 - 04.2012

Associate of Applied Science - Food And Beverage

Forest Park Community College

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William Cuker