William Cowling
Edwardsville
Summary
Developed strong customer service and multitasking skills in a high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into business world leveraging skills in effective communication and problem solving, complimented by relevant college of business course work.
Overview
3
3
years of professional experience
Work History
Server
Brick & Bramble Cocktail Bar
05.2025 - 08.2025
- Delivered high-level table service in a fast-paced, upscale cocktail bar, balancing multiple tables while maintaining attention to detail and guest satisfaction
- Professionally communicated cocktail and food menu offerings, including rotating seasonal specials and menu changes, to enhance customer experience and to drive sales of high-ticket items
- Collaborated closely with bartenders and kitchen staff to ensure seamless service and timely order delivery
- Handled all POS transactions accurately, including splitting checks, managing tabs, and processing payments
- Ensured cleanliness and readiness of assigned sections, adhering to health and safety standards
- Regularly received positive feedback from guests and coworkers, continuing to improve professionalism
Stocking Associate
Walmart Superstore
01.2024 - 06.2024
- Verified orders matched pick tickets prior to loading onto delivery trucks
- Received shipments of merchandise and stocked shelves according to store requirements
- Operated mechanical equipment safely and efficiently to move stock between locations within store
- Received and counted stock items, recording data manually or on computer for inventory purposes
Busser
Golden Oak Pancake House
05.2023 - 05.2024
- Greeted customers, and ensured were seated promptly
- Cleared tables to maintain high turnover rate and minimize wait times
- Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed
- Trained new employee on company processes
Customer Sales Associate
Zips Car Wash
05.2022 - 03.2023
- Greeted and assisted customers to foster positive experiences
- Researched information to identify and address customer problems
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention
- Addressed customer questions and concerns regarding products and services
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases
Education
Bachelor of Science - Finance
University of Arkansas, Sam M. Walton College of Business
05.2028
Skills
- Microsoft Office Suite
- Google suite proficiency
- Effective communication
- Analytical thinking
- Strong work ethic
- Suggestive selling
- Conflict management
- Teamwork and collaboration
Accomplishments
Fall 2024 Walton College of Business Dean's List
Timeline
Server
Brick & Bramble Cocktail Bar
05.2025 - 08.2025
Stocking Associate
Walmart Superstore
01.2024 - 06.2024
Busser
Golden Oak Pancake House
05.2023 - 05.2024
Customer Sales Associate
Zips Car Wash
05.2022 - 03.2023
Bachelor of Science - Finance
University of Arkansas, Sam M. Walton College of Business
ACTIVITIES AND HONORS
Member of the Beta Theta Pi Organization