William Byrd
Normal
Summary
Human services professional with a proven track record in customer advocacy and support, adept at navigating complex systems to ensure clients receive essential services and resources. Consistently deliver positive outcomes for diverse client populations. Committed to continuous professional development as a caseworker, focusing on expanding knowledge and skills to better serve clients. Recognized for a compassionate approach to help customers feel comfortable in asking for assistance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Human Services Caseworker
Department of Human Services
111 N. 6th Street Pekin, IL
07.2023 - Current
- Register and process written and online applications for Medicaid and SNAP benefits.
- Conduct extensive interviews over the phone and in person to best understand our customer's situation and needs.
- Described procedures, requirements, and benefits to customers and interested parties.
- Provided information on community resources, ensuring customer's received necessary support and services.
- Maintained strict confidentiality while handling sensitive customer information.
- Document through case notes when an action is taken on a case and why the action was done.
Correctional Officer
Pontiac Correctional Center
700 W Lincoln St, Pontiac, Illinois
01.2014 - 07.2023
- Documented inmate behavior and activities in logbooks.
- Referred individuals in custody for mental health treatment and crisis intervention.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Preformed searches of indivuals housing areas for contraband.
- Observed and supervised major line movement and activity throughout the facility.
Kitchen Manager/ Cook
Kicks Bar And Grill
19578 N 1960 East Rd, Towanda, IL 61776
01.2010 - 12.2013
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Maintained well-stocked stations with supplies for maximum productivity.
- Created staff schedules based on availability and needs.
Education
Associate of Science - Criminal Justice
Heartland Community College
Normal, IL12-2013
Skills
- Trained in and have experience working through IES
- Interviewing skills to help best understand customer needs
- Meet deadlines for SNAP and Medicaid application processing
- Ethical Standards of Conduct
- Crisis Intervention Training
- Financial planning
- Client assessment
- Behavioral Disorders Familiarity
- Security Procedures
- Time Management
- Excellent Problem-Solving Skills
- De-Escalating Conflicts
- Active Listening
- Judgment and Decision-Making
- Maintain Records
Certification
- CPR certified
- Emergency response team certified
Timeline
Human Services Caseworker
Department of Human Services
07.2023 - Current
Correctional Officer
Pontiac Correctional Center
01.2014 - 07.2023
Kitchen Manager/ Cook
Kicks Bar And Grill
01.2010 - 12.2013
Associate of Science - Criminal Justice
Heartland Community College