William Brown
Bloomington
Summary
Claims Associate at State Farm, handling claims processing and customer service. Adept at enhancing workflow efficiency and ensuring compliance, attention to detail and effective communication skills to resolve claims promptly. Committed to delivering exceptional service while maintaining accuracy in all tasks that were presented to me.
Overview
12
12
years of professional experience
Work History
Claims Associate
State Farm
10.2023 - 09.2025
- Processed and evaluated insurance claims to ensure accuracy and compliance with policies.
- Communicated effectively with customers to gather necessary information for claim resolution.
- Collaborated with teams to streamline claims processing workflows and enhance efficiency.
- Utilized claims management software to document, track, and update claim statuses promptly.
- Discussed with Agents and Body shops to help the customer with the claim.
- Worked at home 3 weeks out of the month. One week in office.
Assistant Produce Manager
Schnucks
05.2013 - 09.2023
- Assisted in managing inventory levels to ensure product availability and minimize waste.
- Executed daily operational tasks, ensuring compliance with food safety standards and regulations.
- Collaborated with team members to enhance merchandising strategies, improving product visibility and customer engagement.
- Monitored stock rotation practices to maintain freshness and quality of produce offerings.
- Assisted customers with locating products.
- Ordered products each day.
- Provide a friendly environment to customers.
Education
Bachelor of Arts - English
Illinois State University
Normal, IL05-2020
Skills
- Claims processing
- Claims
- Claims investigation
- Customer service
- Keeping to a schedule
- Teachable
- Good listener
- Attention to detail
- Ask for help when needed
Timeline
Claims Associate
State Farm
10.2023 - 09.2025
Assistant Produce Manager
Schnucks
05.2013 - 09.2023
Bachelor of Arts - English
Illinois State University
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