William Brown

Various temporary Customer Service Assignments

• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Learned and adapted quickly to new technology and software applications.

• Produced consistently high-quality baked goods for customers.
• Complied with health and safety codes to protect staff and customers.
• Operated and maintained bakery equipment, including ovens and mixers.
• Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
• Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
• Increased production efficiency through effective time management and multitasking during busy periods.

• Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience
• Strive for first-contact resolution with each interaction
• Take ownership and tackle potentially complex and heightened user concerns with a positive and supportive attitude while making decisions and judgments to appropriately resolve those situations
• Collaborate with other team members to ensure consistent and seamless services while also exercising time management and task prioritization
• Work with team leaders to identify opportunities to improve processes, products, and services
• Update customer information in the system during and after each correspondence
• Answer incoming calls from prospective customers to explain services and products offered while providing additional service offerings
• Become proficient with client programs and develop product knowledge
• Record and verify names, addresses, purchases, and reactions of prospective customers
• Handle incoming calls (orders, inquiries, complaints, etc.) and direct calls for further problem resolution if necessary
• Participate in learning opportunities for process improvements, time management, and technology skills
• Followed company policies and procedures
• Special Projects and other duties as needed

• Provide ongoing daily support to external and internal customers, spanning all Chamberlain group product lines
• Utilized Salesforce to initiate and process customer cases and create and maintain reports
• Enter and manage orders in SAP
• Provide product information, pricing, and availability
• Followed up with customers regarding the status of their open orders and relay shipping information

• Assist existing customers with account questions or process and schedule repair and maintenance services while selling additional products and services
• Maintain a thorough understanding of account processes and the benefits of our product and service offerings
• Exceeded sales expectations

• Handle calls from customers with pre-sales support inquiries, after-sales support issues, technical questions on products, and cross-selling Dyson products and services to existing customers
• Demonstrate a helpful and understanding demeanor with every customer interaction, promptly
• Keep track of all customer account information, including warranties, repairs, and order entry
• Uphold Dyson’s attendance standard and punctuality, as well as high productivity and accurate documentation of customer interactions and information
• Possess the qualities to fulfill the role of an engaged, motivated, and proactive member of the Dyson team by demonstrating adaptability in an endlessly changing work environment
• Support all team members in achieving goals and taking ownership for the impact of my actions and decisions

• Responsible for inventory, sales, and record keeping of department
• Duties include monitoring sales and inventory trends, forecasting sales to maintain adequate stock levels, management of all merchandising in department, coordination of promotions and displays, stocking of merchandise on the floor, maintaining the appearance and cleanliness of the department, handling of special orders, execution of monthly inventories, management of weekly work schedules, achievement of sales goals set by management, education of customers and suppliers on new products and trends through regularly scheduled tastings, and the design and construction of new planograms
• Manages one of the top three stores in a chain of forty
• Consistently keeps labor costs under two percent of sales
• Negotiates new product placement and pricing with vendors

• Company Overview: Master Concessioner for O’Hare International Airport terminal 3
• Assistant manager responsible for several concepts and multiple brands at O’Hare Airport
• Worked hands-on with 5 different brands/concepts, including Starbucks, Wolf Gang Puck Café, BJ’s Market and Bakery, and Brioche Doree Café
• Acted as liaison between Federal Airport Authority, Department of Health, and Building Authority to facilitate smooth communication
• Oversaw budgets, monthly and weekly profit and loss statements, and employee schedules
• Master Concessioner for O’Hare International Airport terminal 3
• Managed 40 Union employees directly per eight-hour shift
• Supervised the day-to-day activities of Shift Supervisors and other non-management associates
• Provided recommendations for hiring, firing, advancement, promotion, or any other status change of associates within the store
• Coordinated on-the-job training programs for new hires, ensuring all associates were capable of accomplishing required tasks within the store
• Negotiated deals with labor to keep the cost of food low

• Sold and managed a comprehensive prepaid product portfolio including approximately 400 individual prepaid card products from more than 65 unique issuers spanning various prepaid segments, including wireless, long distance telecom, branded retail gift, financial services, and digital entertainment
• Built a strong territorial base of Coinstar terminals at several retail locations
• Sought out and sold to prospective clients and locations that might be interested in adding a Coinstar terminal or purchasing other related products
• Responsible for in-store merchandising, as well as terminal installations, plan-o-gram resets, data collection, and promotional display activity
• Worked with both small and large vendors to expand market share for the company on several diverse fronts and a range of customer bases
• Increased performance of the chain from being in the bottom 10% to the top 10% in completed sales
• Created a chain of business relationships spanning from New York to Florida
• Mastered system of setting up and training local employees on use of terminals and pre-pay system

• Company Overview: Liquor, wine, and beer distributor
• Oversaw several different operational functions of the company, including the coordination of point of purchase materials, establishment of pricing, construction of displays, management of tasting events, collection from past due accounts, maintenance of proper inventory, as well as the taking and processing of orders
• Ran vacation routes, merchandised, and worked special events
• Liquor, wine, and beer distributor
• Prospected and was account manager on National/Independent accounts, including Brown-Forman, Gallo Wine, Pabst Brewing, Diageo, and various wine/spirits
• Earned a sales position after a relatively short period as a merchandiser