Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Baker

Dixon

Summary

Detail-oriented individual with exceptional communication. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.

I offer a decade of experience in the automotive industry, dealing with solving customer issues directly.

Experienced with providing attentive and courteous service to guests. Utilizes strong communication and interpersonal skills to enhance customer experiences.


Overview

18
18
years of professional experience

Work History

Technician A

Tire Tracks Usa
11.2022 - Current
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Lead Technician

Bonnell's Repair and Towing
09.2016 - 11.2022
  • Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
  • Repaired, upgraded and inspected electronic, electrical and mechanical systems.
  • Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
  • Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.

Heat Treat Operator

Allied Locke Industries
07.2013 - 05.2016
  • Reduced equipment downtime by performing regular maintenance on furnaces, quench tanks, and other heat-treating machinery.
  • Mastered various heat treating techniques such as hardening, tempering, annealing, and stress relieving for diverse metals.
  • Enhanced product quality by monitoring and adjusting furnace temperature and atmosphere controls during heat treatment processes.
  • Maintained strong lines of communication with other departments, effectively addressing interdepartmental issues related to scheduling, quality, and material availability.

Cashier

McDonald's Restaurant
08.2007 - 01.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

General Studies

Booker. T. Washington Highschool
Pensacola, FL
05-2008

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Written/Verbal communication
  • Customer interaction

Timeline

Technician A

Tire Tracks Usa
11.2022 - Current

Lead Technician

Bonnell's Repair and Towing
09.2016 - 11.2022

Heat Treat Operator

Allied Locke Industries
07.2013 - 05.2016

Cashier

McDonald's Restaurant
08.2007 - 01.2013

General Studies

Booker. T. Washington Highschool

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William Baker