Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Willa Marie ODonnell

CHICAGO

Summary

Dedicated and adaptable professional with experience in customer service, instruction, and leadership. Skilled in creating welcoming environments, managing operations, and fostering personal growth in both hospitality and educational settings. Strong communicator with expertise in conflict resolution, organization, and public speaking. Passionate about providing exceptional service, promoting discipline and confidence, and ensuring efficiency in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Host

Lou Malnatis Pizzeria
09.2024 - Current
  • Greeted and seated guests promptly to ensure efficient service flow.
  • Coordinated with servers to manage table turnover and optimize seating arrangements.
  • Assisted customers with inquiries, enhancing overall dining experience.
  • Maintained cleanliness and organization of host station for operational efficiency.
  • Adapted quickly to high-volume service periods, maintaining composure under pressure.
  • Collaborated with team members to resolve guest concerns promptly.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Karate Instructor

Thousand Waves Martial Arts
09.2022 - 09.2024
  • Assisted in teaching foundational karate techniques to students of various skill levels.
  • Supported class management by organizing training equipment and maintaining a safe environment.
  • Observed student progress and provided constructive feedback to enhance skills.
  • Developed lesson plans that catered to diverse learning styles and abilities.
  • Participated in community outreach events to promote karate programs and engage potential students.
  • Reinforced essential life skills such as focus, discipline, integrity, goal setting within karate lessons to enhance overall personal development of students.
  • Collaborated with fellow instructors to develop dynamic training programs, promoting continuous improvement in teaching methods.
  • Evaluated student performance to determine promotion in rank.
  • Managed administrative tasks such as class scheduling, student enrollment, and fee collection to ensure smooth operation of the dojo.

Education

High School Diploma -

Chicago Waldorf School
Chicago, IL

Bachelor of Science - Psychology

Northwestern University
Evanston, IL
06-2027

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Exceptional communication
  • Public speaking confidence
  • Event coordination experience
  • Crisis management
  • Budget oversight
  • Strategic planning
  • Business leadership

Languages

German
Limited Working

Timeline

Host

Lou Malnatis Pizzeria
09.2024 - Current

Karate Instructor

Thousand Waves Martial Arts
09.2022 - 09.2024

High School Diploma -

Chicago Waldorf School

Bachelor of Science - Psychology

Northwestern University

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Willa Marie ODonnell