Summary
Overview
Work History
Education
Skills
Timeline
Generic

Will Copeland

River Forest

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

3
3
years of professional experience

Work History

Server

Aegis Living
Seattle, WA
07.2023 - 01.2024
  • Presented menus to residents promptly after seating and answered questions about menu items, making recommendations upon request.
  • Displayed enthusiasm and promoted excellent service to residents.
  • Resolved resident's complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Helped residents with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Ice Cream Server

Dairy Queen
Elmhurst, Illinois
04.2022 - 09.2022
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.

Busser

Ray's Boathouse, Cafe & Catering
Seattle, WA
05.2022 - 08.2022
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Provided support during special events, ensuring seamless operations despite increased demands.
  • Monitored dining room inventory and replenished as necessary.
  • Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
  • Assisted with bussing tables and cleaning up spills.

Garden Associate

Lowe's
Seattle, WA
06.2021 - 08.2021
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.

Education

Bachelor's - Digital Media

Elmhurst University
Elmhurst, Illinois
12.2025

High School Diploma -

Ingraham High School
Seattle, WA
06.2021

Skills

  • Food Preparation and Safety
  • Table setting knowledge
  • Food Running
  • Adaptable and Flexible
  • Table Monitoring and Turnover
  • Guest Relations Management
  • Hospitality best practices
  • Reliable and Responsible

Timeline

Server

Aegis Living
07.2023 - 01.2024

Busser

Ray's Boathouse, Cafe & Catering
05.2022 - 08.2022

Ice Cream Server

Dairy Queen
04.2022 - 09.2022

Garden Associate

Lowe's
06.2021 - 08.2021

Bachelor's - Digital Media

Elmhurst University

High School Diploma -

Ingraham High School
Will Copeland