WILL CONTRERAS
Vernon Hills
Summary
Highly experienced Associate Store Team Leader offering 20+ years of Grocery Retail background. Known for exemplary team-building skills and for exceeding retail standards. Committed to establishing exceptional customer service and coordinating activities that increase efficiency. Excellent communicator and skilled in building strong collaborative relationships with team members and customers.
Overview
20
20
years of professional experience
Work History
Associate Store Team Leader
Whole Foods Market
Evanston North, Vernon Hills, Northbrook, Edgewater
08.2016 - Current
- Support the Store Team Leader in all areas of operations including inventory, safety, merchandising, financial and physical plant issues
- Maintain outstanding retail execution and customer service in the store
- Select, train, develop, mentor, and counsel Team Members in a manner that builds and sustains a high-performance team and minimizes turnover
- Uphold and communicate operational standards and store programs and standards to Team Leaders and Team Members
- Regularly inspect the store to ensure compliance with all programs, rules and standards
- Review and monitor scheduling, purchases, and other expenses to ensure teams and the store are within budget
- Address customer concerns when necessary
Grocery Team Leader
Whole Foods Market
Evanston North, Park Ridge, Streeterville
04.2012 - 08.2016
- Communicate and model Whole Foods Market vision and goals
- Interview, select, train, develop, and counsel Team Members in a manner which builds and sustains a high performing team and minimizes turnover
- Make hiring and termination decisions with guidance of Store Team Leader
- Establish and maintain a positive work environment
- Manage inventory to achieve targeted gross profit margin
- Manage the ordering process to meet Whole Foods Market quality standards, maintain competitive pricing and achieve targeted sales
- Establish and maintain positive and productive vendor relationships
- Develop and maintain creative store layout and product merchandising in support of regional and national vision
- Establish and maintain collaborative and productive working relationship with STL, Regional Team, Leaders, and all Team Members
- Model and cultivate effective inter-department and inter-store communication
Grocery TM, Buyer and Associate Team Leader
Whole Foods Market
Deerfield IL & Northbrook, IL
12.2004 - 04.2012
Education
High School Diploma -
Highland Park High School
Highland Park, ILSkills
- Retail Operations
- Merchandising
- Team Building
- Emotional Intelligence
- Effective communication
- Conflict resolution
LANGUAGES
Spanish
Native or Bilingual
Accomplishments
- ASTL of the Quarter
- CDSTL Graduate
- Stagen Foundational Leadership Graduate
- MW All Star 2019
- MW All Star 2023
- Global All Star 2023
Timeline
Associate Store Team Leader
Whole Foods Market
08.2016 - Current
Grocery Team Leader
Whole Foods Market
04.2012 - 08.2016
Grocery TM, Buyer and Associate Team Leader
Whole Foods Market
12.2004 - 04.2012
High School Diploma -
Highland Park High School