Wil Maldonado
Bensenville
Summary
Hospital Liaison at Fitzsimmons Home Medical with expertise in patient care coordination and insurance verification. Proven track record in enhancing quality of care through performance improvement initiatives and maintaining HIPAA compliance. Exceptional customer service skills fostered strong relationships with patients and healthcare providers, ensuring seamless transitions from hospital to home.
Overview
11
11
years of professional experience
Work History
Hospital Liaison
Fitzsimmons Home Medical
Bensenville
08.2019 - 05.2025
- Actively participated in performance improvement initiatives aimed at enhancing quality of care provided.
- Maintained accurate documentation related to patient encounters, including assessments, treatment plans and progress notes.
- Developed new relationships with hospital staff to ensure successful coordination of patient care.
- Provided support to patients and families during transitions from hospital to home.
- Compiled and assessed patient medical records to help determine correct plans.
- Collaborated with hospitals and target facilities to lay out discharge plans.
- Applied HIPAA privacy and security regulations while handling patient information.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Verified demographics and insurance information to register patients in computer system.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Collaborated with internal teams such as product marketing, sales operations, and content marketing to meet business objectives.
- Coordinated with other departments to ensure timely delivery of orders.
- Assisted patients in selecting the best equipment to meet their individual needs.
- Responded promptly to inquiries from existing or potential customers via phone, email or mail.
- Identified patient needs, and recommended appropriate durable medical equipment solutions.
- Developed and maintained positive relationships with referral sources, such as physicians, hospitals, nursing homes and other medical facilities.
- Managed multiple accounts simultaneously.
Server/Shift Leader
IHOP
Norridge
02.2014 - 03.2019
- Ensured customer satisfaction and handled customer complaints in a professional manner.
- Performed cash register functions accurately and efficiently.
- Completed end-of-shift paperwork accurately and submitted it according to company guidelines.
- Assisted with training new servers on company policies and procedures as well as proper food handling techniques.
- Assigned tasks to servers to ensure efficient operations during peak business hours.
- Resolved conflicts between customers or employees in a timely manner while following company guidelines for dispute resolution.
- Performed opening and closing duties such as counting money, cleaning equipment, stocking shelves.
- Maintained cleanliness of the restaurant, including dining room, kitchen, restrooms, and parking lot.
- Followed health safety guidelines when preparing and serving food products.
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Upheld high standards of sanitation in accordance with health department regulations.
- Accurately recorded orders on cash register and point-of-sale system.
- Took orders from customers accurately and in a timely manner.
Education
GED -
Wilbur Wright College
Chicago, IL04-2019
Skills
- Patient care coordination
- Performance improvement
- Medical record assessment
- Insurance verification
- HIPAA compliance
- Customer service
- Data documentation
- Data entry
Timeline
Hospital Liaison
Fitzsimmons Home Medical
08.2019 - 05.2025
Server/Shift Leader
IHOP
02.2014 - 03.2019
GED -
Wilbur Wright College
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